Manager, Professional Services

We are looking for a Manager of Professional Services to join our team. This is a US-based Remote [preference given to applicants located in the Central Time Zone] role, reporting to the Director of Professional Services AMS in the Professional Services department. You will lead the Americas Central services delivery and post-sales deployment programs for our clients. In this role, you’ll oversee a high-performing team of technical consultants and project managers, ensuring customer-centric excellence while driving the efficiency, scalability, and profitability of our cloud security solutions.

What you’ll do (Role Expectations)

• Lead and manage a technical team of consultants and project managers responsible for Zscaler solution deployments and support in the AMS Central Region


• Own the hiring, onboarding, development, and performance management for the team to ensure high-quality delivery


• Manage cross-functional relationships across Sales, Customer Success, Product Management, and Support to drive successful deployments


• Participate in long-term planning and strategic decision-making with global partners, including PS Sales and Practice leads


• Drive operational excellence through process improvement, tooling, and the effective management of KPIs to enhance automation and reduce manual effort

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.


• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.


• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.


• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.


• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain


• 5+ years of experience in Professional Services or Consulting delivery within enterprise software or SaaS


• 3+ years of experience in a leadership role managing geographically distributed delivery teams and cross-functional stakeholders in a high-growth environment


• Demonstrated experience in leadership development and implementing organizational strategy


• Technical expertise in network technologies, VPNs, firewalls, proxies, and cloud security protocols

What Will Make You Stand Out (Preferred Qualifications)

• Experience leveraging AI-powered analytics, automated playbooks, or generative AI tools to optimize professional services workflows and accelerate cloud security deployment timelines


• Advanced degree in IT or Computer Science, or relevant industry certifications such as AWS, Azure, GCP, PMP, or CISSP


• Direct familiarity with Zscaler technology or cloud security frameworks

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