Activate JobCopilot
About Gridware
Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware’s advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit www.Gridware.io.
Team Overview
Gridware’s Real-Time Operations team is the first line of defense in monitoring the power grid for critical events. The team operates 24/7 to ensure the reliability of our expanding fleet of monitoring devices, rapidly detecting and classifying anomalies, and reporting critical events to customers. By leveraging analytics we continuously refine workflows, optimize decision-making, and enhance operational efficiency to scale effectively. The team plays a vital role in Gridware’s mission to create a safer, more resilient power grid.
Role Description
The Manager of the Real Time Operations Center is responsible for leading a team of remote operators responsible for 24/7 real-time grid monitoring, ensuring timely detection and classification of anomalies and critical grid events. The ideal candidate will have experience as a senior member or leader of a real-time operations team, with a strong ability to manage multiple workflows and competing priorities in real-time. This role requires a blend of leadership, analytical experience, and technical skills to support the scaling of monitoring capabilities.
Responsibilities
- Lead the remote operations team and ensure timely response, classification, and escalation of events across the fleet
- Refine and implement standard operating procedures across the team
- Continuously train, mentor, and develop operators to enhance response capabilities
- Schedule shifts and align team capacity with forecasted high-risk periods, including extreme weather events
- Develop and track KPI’s to assess team performance, operational efficiency, and resolution accuracy
- Create dashboards to visualize and communicate remote team performance metrics
- Help foster a team culture that prioritizes staying calm under pressure
- Train in real-time operations procedures and participate in the on-call rotation as needed
- Monitor real-time data streams from the fleet, investigate potential grid events, and report incidents to customer
- Develop standard operating procedures to ensure consistent and accurate classification of grid events
- Refine and enhance tooling for remote operator management and align with operations across the company
- Partner with the Analytics team to develop data-driven insights to optimize process efficiency
- Identify operational bottlenecks and work with the Product and Engineering teams to develop scalable solutions
Real-Time Operations
Strategy & Analytics
Required Skills
- 2+ years managing or leading a real-time operations or fleet operations team
- 5+ years professional experience in data analysis
- Experience working in a fast-paced, high-pressure environment
- 2+ years experience working in Python or R for data analysis
- Proficiency in SQL for querying and analyzing large datasets
- Experience developing dashboards in business intelligence tools like Tableau, Looker, or Power BI
Bonus Skills
- Experience in grid management and energy, clean tech, or climate technology
- Experience in time series analysis and working with sensor data
- Experience working with real-time monitoring tools such as Grafana, Splunk, or similar
This describes the ideal candidate; many of us have picked up this expertise along the way. Even if you meet only part of this list, we encourage you to apply!
Benefits
Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)
Paid parental leave
Alternating day off (every other Monday)
“Off the Grid”, a two week per year paid break for all employees.
Commuter allowance
Company-paid training
Your email job alert is now active!
