Mandarin Speaking Customer Service

About the Role

Our partner, a leading regional logistics and supply chain solutions provider with a strong footprint across East Africa and Asia, is seeking a Mandarin-Speaking Customer Service Executive to join their growing international team. The company specializes in freight forwarding, multi modal transport, and end-to-end logistics solutions, offering clients seamless cargo movement across borders.

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  What You Will Do
  

  Client Communication and Coordination
  

  • Act as the main contact point for Chinese-speaking partners and clients, ensuring smooth communication across time zones.
    

  • Provide timely updates on shipments, customs clearance, and transport schedules.
    

  • Translate, clarify, and relay instructions between Chinese partners and local teams to prevent delays or miscommunication.
    

  Operational Support and Monitoring
  

  • Monitor and follow up on transport jobs, ensuring timelines, quality standards, and documentation requirements are met.
    

  • Coordinate with internal operations and freight teams to resolve issues proactively.
    

  • Track and report delivery milestones, maintaining real-time visibility of cargo status.
    

  Customer Experience Management
  

  • Respond promptly to inquiries and provide consistent, high-quality service.
    

  • Identify opportunities to improve customer satisfaction and retention.
    

  • Support the development of communication templates and feedback mechanisms for Chinese clients.
    

  Reporting and Documentation
  

  • Maintain accurate client records, job updates, and correspondence within internal systems.
    

  • Prepare reports summarizing client communication, service performance, and emerging issues.
    

  • Support translation of key client materials and contracts when necessary.
    

  
  

Requirements

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About You

Must-Haves:

• You have 2–3 years of experience in a customer service or client relations role, ideally within logistics, freight, or supply chain.
  

• You are fluent in mandarin proficiency (spoken and written) or a native mandarin speaker.
  

• You have strong English communication skills, both written and verbal.
  

• You  are based in Kenya, Tanzania, or Rwanda, with the ability to work remotely.
  

• You have excellent coordination, follow-up, and relationship management skills.
  

• You are comfortable with online communication tools (e.g., email, WhatsApp, WeChat, Zoom).
  

Nice to Haves:

• You have experience in multimodal transportation or freight forwarding (air, sea, or road).
  

• You have a background in working with cross-border teams or Chinese enterprises.
  

• You have strong organizational and reporting skills with attention to detail.
  

• You are proactive, culturally aware, and able to work independently with minimal supervision.
  

Benefits

About Yusudi

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