Salary :
We are looking for a detail-oriented and proactive Medical Administrative Assistant to join a growing mental health practice supporting a team across two locations.
This is a fantastic opportunity for someone with experience in medical administration, healthcare support, or a mental health practice who enjoys working behind the scenes to keep processes organised and running smoothly.
This is a fantastic opportunity for someone with experience in medical administration, healthcare support, or a mental health practice who enjoys working behind the scenes to keep processes organised and running smoothly.
The Role
You’ll provide essential administrative support to the practice, helping to manage day-to-day tasks and ensuring the clinical team can remain focused on delivering excellent patient care.
Key responsibilities will include:
● Managing and sending faxes and handling incoming documentation
● Coordinating lab-related administrative tasks
● Supporting prior authorisations (PAs)
● Coordinating external referrals
● Managing and organising administrative follow-ups
● Answering incoming phone calls where appropriate
● Providing general back-office administrative support
● Following established SOPs and processes
● Identifying opportunities to improve and streamline administrative systems
About You
The ideal candidate will be:
● Experienced in medical or healthcare administration
● Highly organised and detail-oriented
● A quick learner who can confidently pick up new processes and systems
● Comfortable working independently in a remote environment
● Proactive and able to spot ways to improve processes
● Professional and confident when communicating with patients and external providers
● Comfortable working with confidential medical information
● Ideally experienced within a mental health or similar healthcare setting
● Comfortable communicating over the phone with a clear, professional and easily
understood accent
● Experienced in medical or healthcare administration
● Highly organised and detail-oriented
● A quick learner who can confidently pick up new processes and systems
● Comfortable working independently in a remote environment
● Proactive and able to spot ways to improve processes
● Professional and confident when communicating with patients and external providers
● Comfortable working with confidential medical information
● Ideally experienced within a mental health or similar healthcare setting
● Comfortable communicating over the phone with a clear, professional and easily
understood accent
Systems
Experience with the following systems would be advantageous:
● RingCentral
● PracticeQ / IntakeQ
Experience with other medical practice management or communication platforms will also be considered.
● RingCentral
● PracticeQ / IntakeQ
Experience with other medical practice management or communication platforms will also be considered.
$600 - $800 a month
Part-time 20 hours per week initially, with potential to increase to full-time
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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