Medical Front Office Receptionist

Job description

Description: Front Desk Receptionist

At Monterey Bay Vascular, our vascular surgeons set the standard in providing the best patient outcomes by administering the highest quality care through our exceptional clinical and support staff. Our amazing staff is gifted and caring professionals that treat our patients just like “family”. We pride ourselves on finding talented professionals that encompass hard work, a positive mindset, and a team-centered approach to complete the full spectrum of patient care.

We are seeking a qualified Front Desk Administrative Assistant to work both remotely and onsite at our Salinas and Aptos locations. The ideal candidate will have 2-4 years of experience in medical-related customer service; basic medical terminology, self-starter, that can work with a dynamic healthcare team. Experience in interventional radiology, dialysis, vascular surgery, and cath lab is a plus. Will train an ideal candidate that has commensurate experience outside of the IR, dialysis, and vascular surgery space. The ideal candidate must demonstrate an openness and willingness to learn, adapt, and contribute to process improvement.

The Administrative Assistant will at times act as the first point of contact, organizing meetings and appointments. Ordering supplies and replacements, managing mail and courier services. Will also make sure our patients' needs are met and will verify insurance coverage, obtain pre-authorizations, manage referrals, work with referring providers' offices, and support patients through the administrative intake process. Engages with patients to ensure accurate demographic information. Will gather medical documents from physicians for review and receive fax/mailed inquiries. This is a challenging, fast-paced job with Monday to Friday schedule. Office hours Monday - Friday, 8 am to 5 pm. Our staff enjoys a great work/life balance and a highly supportive management team.

We offer competitive pay commensurate with experience.

Excellent benefits package including the following:

• Health, Dental


• 
  

Successful completion of pre-employment screening and background check before employment.

Responsibilities and Duties:

• Be the face, voice, and front-line customer service representative for Monterey Bay Vascular.


• Coordinate care that is safe, timely, effective, efficient, equitable, and client-centered


• Answer phone calls, and emails, take messages, and take accurate and comprehensive notes at meetings.


• Plan travels, including flights, accommodation, and ground transport


• Works daily with electronic medical records system, and practice management software.


• Ability to interact with high-profile clients and executives


• Verifies insurance eligibility obtains referrals and authorizations in advance of every appointment.


• Develop effective working relations and cooperate with the medical team throughout the entire case management process.


• Works closely with management and revenue cycle team to ensure accuracy across the organization for billing and coding.


• Prioritizes incoming referrals and works with external physician offices to streamline communication.


• Record case information, complete accurately all necessary forms, and produce statistical reports.


• Performs administrative support activities including answering and routing calls, correspondence, filing, faxing, and mailing.


• Adhere to proper professional standards as outlined by protocols, rules, and regulations.


• Participates in community education activities and programs. Coordinate events.


• Run errands as required


• Other duties as assigned.

Experience:

• Medical Front Desk/Customer Service: 1 years (Preferred)


• Exceptional attention to detail


• Proper phone etiquette


• Bilingual Spanish is a plus


• *Excellent/Exemplary* organizational and time management skills


• Able to prioritize work in a fast-paced environment, follow tasks through to completion, and ability to multitask.


• Intermediate or higher Computer Skills

Monterey Bay Vascular provides equal employment opportunities (EEO) to all employees and applicants for employment regardless of race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Monterey Bay Vascular complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.