Membership and Chapters Manager

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.

Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.

We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE         

The Manager for Chapter and Member Programs will plan, develop, coordinate, execute, and monitor the activities of awards, scholarships, chapters, and chapter members for MCI client, Society for Defense Finance Management. The Manager also focuses on ensuring that the chapters are growing and thriving while also serving as a communications and marketing medium for the organization. #LI-Remote

COMPENSATION: $60,000-65,000 annually, based on relevant experience and skills.

MAIN RESPONSIBILITIES                  

• Serve as the primary point of contact for chapter leaders and executives, ensuring responsive and high-quality support.


• Build strong partnerships with chapters through regular communication, participation in chapter events, and leadership training program


• Creates, plans, measures and implements chapter‐based membership recruitment


• and retention programs.


• Identifies, creates, plans, develops, measures and executes new chapter programs and services, along with changes/updates to existing offerings.


• Serves as staff liaison to all chapters by responding to chapter inquires within 2 business days.


• Works closely with SDFM chapters in support of their microsites.


• Oversee chapter establishment processes.


• Assess chapter growth opportunities and develop struggling chapters through targeted action plans


• Coordinates chapter leadership visits from association staff and national leaders.


• Ensure accurate financial reporting and forecasting for chapter-related initiatives.


• Facilitates the flow of information among and between chapters and SDFM.


• Create tools (policies, handbooks, training sessions) to best equip chapter leaders to perform their duties.


• Successfully oversee the National Committee.


• Oversees the planning, development, and execution of SDFM’s awards and scholarships.


• Identifies and oversees volunteer judges throughout the awards and scholarship


• processes.


• Manages all communications and execution of awards presentations.


• Recommends updates and improvements to the SDFM awards and scholarship


• programs to enhance their value to members and the defense financial management


• community.


• Develops and executes plans and programs to solicit external donations to SDFM’s


• awards and scholarship programs.


• Provides back-up support for membership and sales coordinator.


• Assist in the planning of corporate breakfasts and dinners.


• All other duties as assigned

JOB REQUIREMENTS

• Bachelor's degree (B. A.) or equivalent from four‐year College or university.


• 4+ years’ experience working in a membership‐based organization with chapters.


• Experience working with membership software, preferably an established AMS system.

PROFESSIONAL AND LEADERSHIP COMPETENCIES   

• Demonstrates excellence in interpersonal and customer service skills, especially in high-paced environment.


• Ability to manage both short and long-term projects.


• Excellent verbal and written communication skills.


• Exceptional attention to detail, time management, and the ability to manage multiple projects simultaneously.


• Interest in learning technology and how to best utilize for the member experience.


• Familiarity with data tracking, dashboards, and health indicators for chapters.


• Seeks opportunities to strategically develop chapters and member programs that will support organizational growth objectives

SPECIFIC TECHNICAL SKILLS        

• Microsoft Suite


• Understanding of AMS (membership databases)

ADDITIONAL REQUIREMENTS

• Ability to travel 4-6 times per year.


• Support local meetings and events within the Washington, DC area about quarterly

Benefits Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO


• 13 paid company holidays, including closure Christmas Eve through New Year’s Day


• 401K


• Medical, dental, vision and supplementary insurances


• Employer-paid group life insurance, short-term and long-term disability


• Employer-paid family building benefit (fertility, adoption and surrogacy)


• Employer-paid mental health benefit


• Pet discount program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our chief people officer.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!