Motor Claims Director, UK

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need leaders who can thrive in an evolving environment. If building a leading TPA and tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the role

As a Motor Claims Director at Reserv, you will lead a team of claims professionals managing motor claims across diverse accounts. Your expertise in motor claims will drive operational effectiveness, utilizing technology and analytics to improve efficiencies and outcomes. You’ll play a vital role with the team, clients, and customers, ensuring high-quality standards and compliance with regulatory, internal, and contractual SLAs. This role requires exceptional leadership skills and a deep understanding of motor claims, ideally with experience managing complex portfolios of motor claims, including bodily injury, coverage, and litigation.

Who you are

• Highly motivated and growth-oriented.


• Subject matter expert with deep technical experience in motor claims, including bodily injury, litigation, and policy coverage.


• Tech-oriented and excited to build a tech-driven claims organization that delivers excellent service and drives efficiencies through the use of technology and analytics.


• Passionate about claims and committed to making a positive impact for your team and customers.


• Empathetic leader who builds strong relationships and supports the development of your team.


• Driven by urgency and results, without compromising the balance between speed and quality.


• Creative, with the ability to challenge assumptions and find innovative ways to leverage technology and team talent to solve problems.


• Curious, with a strong desire to understand the details and make informed decisions early.


• A problem solver who remains focused on the big picture while diving into the details when needed.


• Anti-status quo, acting on your ideas to improve processes and outcomes.


• An excellent communicator, comfortable with managing phone-based communications throughout the claims process.


• And did we mention, a sense of humor. Claims are hard enough as it is.

What we need

• Lead and manage a team of claims professionals handling motor claims across diverse accounts, ensuring quality, consistency, and efficiency.


• Consistently deliver on objectives, overcoming challenges to exceed operational and performance targets.


• Implement and maintain best practices for claims handling, including intake, investigation, evaluation, settlement, and recovery, tailored to the motor claims sector.


• Monitor and analyze claims data to identify trends, patterns, and opportunities for process improvement specific to motor claims.


• Align team performance with client and customer expectations for the claims process.


• Serve as the primary escalation point for complex or disputed motor claims, offering strategic direction and resolution.


• Ensure the accuracy and adequacy of claim reserving practices across all motor claims.


• Develop and execute strategies to mitigate fraudulent claims and ensure compliance with legal, regulatory, and industry standards.


• Foster a positive, collaborative, and high-performance work environment, promoting teamwork and professional development.


• Take ownership of performance management, including attracting, hiring, retaining, and training high-performing claims professionals with expertise in motor claims.


• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve escalated or high-complexity claims issues.


• Build and maintain strong relationships with external stakeholders, including policyholders, brokers, agents, and legal representatives.


• Prepare and present detailed claims reports, metrics, and analysis to clients, offering expert advice on claims trends, risk mitigation, and overall portfolio management.

Requirements

• Chartered Institute Qualifications, minimum of DIP CII or equivalent (we will consider those working towards it).


• 10+ years in insurance claims management experience, with a preference for motor, bodily injury, or general liability experience.


• 8+ years of management experience, with preference for experience managing remote teams.


• Comfortable with technology and capable of evolving claims systems and processes to drive better efficiencies and outcomes.


• Demonstrated commitment to quality, accuracy, and attention to detail in claims management.


• Strong integrity, ethics, and accountability in handling confidential and sensitive information.

Benefits

• Generous health-insurance package.


• Pension plan with employer contributions.


• Competitive holiday/leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!


• Industry qualifications paid by us (after a qualifying period).


• Work from anywhere to facilitate your work-life balance.


• Apple laptop, large second monitor, and other quality-of-life equipment. Technology should make your life easier, not harder!

Additionally, we will:

• Listen to your feedback to enhance and improve upon the long-standing challenges of the claims role.


• Work toward reducing and eliminating all the administrative work from the adjuster role.


• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!