NAVSUP LMS and Waypoint Administrator
Work Location: Remote
Job Type: Full-time
Summary
C² Technologies seeks a NAVSUP LMS and Waypoint Administrator to provide technical and functional administration, support, and maintenance for the Navy's Cornerstone OnDemand Learning Management System (Waypoints) and associated SharePoint environments. Support day-to-day LMS operations, system configuration, reporting, troubleshooting, and user administration across Navy commands. Collaborate with stakeholders, administrators, and technical teams to maintain system functionality, improve processes, and support workforce development initiatives.
Responsibilities
LMS Administration & Technical Support
- Administer and support the Cornerstone OnDemand (Waypoints) LMS, including system configuration, functionality, and ongoing maintenance.
- Troubleshoot, test, resolve, and escalate LMS technical issues to ensure system reliability and functionality.
- Provide technical assistance and guidance to Divisional Administrators (DAs), Learning Administrators (LAs), and command-level administrators.
- Support LMS help desk tickets, investigate reported issues, and coordinate resolutions with appropriate technical teams.
- Maintain system configuration workbooks, administrative documentation, and technical procedures.
- Create, maintain, and update custom LMS pages to support organizational requirements.
LMS Reporting & Analytics
- Develop, configure, and maintain custom Cornerstone reports to support workforce development and organizational reporting needs.
- Consult with stakeholders and administrators to identify reporting requirements and develop appropriate reporting solutions.
- Provide training and technical guidance on report creation, execution, and interpretation.
- Troubleshoot reporting issues and support ongoing improvements to reporting processes.
SharePoint Administration & Support
- Administer and maintain SharePoint sites supporting workforce development, LMS operations, and team collaboration.
- Manage SharePoint content, document libraries, site organization, and access permissions as needed.
- Support SharePoint functionality, troubleshoot user issues, and implement improvements to site structure and usability.
- Maintain technical documentation, shared resources, and administrative materials within SharePoint.
Administrator Training & Stakeholder Support
- Provide ongoing consultation, training, and technical support to LMS administrators across Navy commands.
- Develop and deliver system demonstrations, training sessions, and presentations covering LMS functionality and administrative processes.
- Coordinate and support monthly Waypoints Café instructor-led training sessions, including agenda preparation and delivery support.
- Participate in recurring administrator meetings and training sessions to address questions, communicate system updates, and share best practices.
- Collaborate with workforce development stakeholders and technical teams to identify system needs and recommend improvements.
System Maintenance & Operational Coordination
- Participate in recurring LMS operational, implementation, and stakeholder meetings to coordinate system support activities.
- Assist with testing system updates, validating functionality, and identifying configuration or technical issues.
- Maintain accurate system documentation and support consistent administrative practices across Navy commands.
- Coordinate with functional and technical teams to support system enhancements, operational requirements, and continuous improvement initiatives.
Requirements
Education
Bachelor's degree required.
Experience
10 years of experience performing work related to the labor category functional description.
3-5 years of Cornerstone LMS experience as a must requirement.
Any Waypoints LMS experience would be a plus.
Project management and SharePoint experience are desirable.
Required Certifications & Clearance
The candidate must be able to get a Public Trust clearance (at Levels 3 or 4).
Tools & Systems
- Cornerstone OnDemand (CSOD) Learning Management System
- NAVSUP Waypoints Learning Management System
- LMS Reporting and Analytics
- Microsoft 365 Applications
- LMS System Configuration, Testing, and Troubleshooting
- Technical Documentation and Administrator Training
Skills
Additional Position Information
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Base Salary Range: $85K – $105K/ year. Our salary ranges are determined by role, level, and structural alignment. Individual pay is influenced by several factors, including the candidate's work location, relevant experience, skillset, and contract constraints.
Benefits: At C² Technologies, we support our team with a comprehensive benefits package designed to enhance your overall well-being. We offer comprehensive medical, dental, and vision insurance options; 401(k) retirement plan with company match and Paid Annual Leave (PAL), 11 paid federal holidays and other paid leave programs. We also offer employer-paid life insurance, supplemental insurance for accident, critical illness, and hospital care, short-term/long-term disability coverage, and an Employee Assistance Program (EAP).
All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager within guidelines and in compliance with federal and state laws. Continued employment remains on an “at-will” basis.
C² Technologies, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. EOE/M/F/Disabled/Veteran.
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