Northstar Mortgage Loan Processor and Loan Officer Assistant

Description

Description

Northstar, powered by Canopy Mortgage, is looking for knowledgeable and experienced Processors to join our rapidly growing team. We are a national lender licensed in 30 states and offer a wide range of mortgage products including FHA, VA, USDA, and state housing assistance products.

Experience Required: Minimum 2 years of experience in mortgage loan processing.

Location: Hybrid-Remote position with offices in Douglasville, GA or Marietta, GA, must be willing to work in-office 2-3 days a week.

Job Description:

We seek a motivated, detail-oriented Northstar Loan Partner to join our dynamic team. This role combines the responsibilities of a Loan Officer Assistant and Loan Processor, ensuring timely and accurate loan file management while delivering exceptional service to clients and team members.

Requirements

Responsibilities:

• Review and analyze third-party documents including appraisals, titles, homeowner's insurance, and verification of employment.
• Process various types of loans including bond/DPA loans, FHA, VA, jumbo, and conventional.
• Handle loan processing for multiple states, ensuring compliance with respective regulations.
• Quick learner capable of adapting to evolving industry standards and procedures.
• Work effectively under pressure and in fast-paced environments.
• Self-starter with strong motivation and the ability to work autonomously.
• Coachable individual willing to learn and implement feedback for professional growth.
• Comfortable with change and able to adjust to new technologies and processes seamlessly.
• Proactively communicate with borrowers and loan officers via phone to gather necessary information and provide updates.
• Experience with disclosing and balancing with title companies.
• Familiarity with agency guidelines and TRID regulations.

Performance Expectations:

Loan File Management:

• Submission Deadlines: Ensure all loan files are submitted to the Northstar Underwriting department within four business days of receiving the sales contract.
• Process and manage at least 20 loans per month 

Customer Communication:

• Initial Handoff Call: Contact the customer at the initial handoff to introduce yourself, explain the process, and review initial documentation requirements.
• Condition Reviews: Call the customer when conditions are reviewed to explain any outstanding items needed. Follow up each call with a text and email outlining the required items and their due date.
• Maintaining professional and timely communication ensures clients remain informed and engaged throughout the loan process.

Loan Officer Support:

• Serve as the primary point of contact for clients, ensuring timely communication and excellent customer service throughout the loan process.
• Collect, review, and validate borrower documentation for completeness and accuracy.
• Prepare and submit complete loan files to underwriting, adhering to all compliance standards.
• Actively manage timelines and proactively communicate deadlines to stakeholders.

Loan Processing:

• For accuracy and compliance, verify all required documentation, including income, assets, credit, and collateral.
• Work with underwriters, title companies, and other stakeholders to ensure smooth loan transactions.
• Address underwriting conditions promptly and keep files progressing efficiently.

Pipeline Reviews:

• Weekly Pipeline Reviews: Participate in 3 weekly pipeline review meetings with the Loan Officer team to discuss the status and updates of all active loan files in Pipeline Pro.
  • Ensure the status of each loan file is accurately reflected in the system and that all relevant notes are updated.
  • Collaborate with the Loan Officer team to identify potential issues or roadblocks and resolve them efficiently.

Documentation Updates:

• Maintain up-to-date records in the LOS system.
• Document all communication efforts and reasons for any delays in submission.
• Proactively follow up with borrowers or third parties to resolve issues or collect missing information.

Qualifications:

• Minimum of 2 years of experience in mortgage loan processing, underwriting, or as a Loan Officer Assistant.
• Proficient in reviewing third-party documents such as appraisals, titles, homeowner's insurance, and verification of employment.
• Experience processing bond/DPA loans, FHA, VA, jumbo, and conventional loans.
• Knowledgeable about agency guidelines and TRID regulations.
• Strong understanding of mortgage loan programs, compliance regulations, and industry best practices.
• Ability to handle processing for multiple states.
• Excellent communication skills, both verbal and written.
• Detail-oriented with strong organizational skills.
• Proficient in using mortgage loan processing software and tools.
• Willingness to work in-office.
• Exceptional organizational skills with a strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits:

• Competitive salary based on experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement savings plan options.
• Opportunities for professional development and advancement.
• Dynamic and collaborative work environment.