Position Summary
The Nurse Manager is responsible for leading and supporting a remote clinical support team to ensure exceptional patient service, operational excellence, and consistent adherence to clinical and quality standards. This role oversees day-to-day team performance, provides coaching and mentorship, supports provider workflows, and contributes to continuous improvement initiatives across the organization.
Key Responsibilities
Leadership & Team Management
- Lead, coach, and mentor a team of clinical support staff, including 15+ direct reports
- Conduct regular 1:1 meetings, performance check-ins, and formal coaching sessions
- Complete documentation as needed, including corrective actions and written feedback
- Promote accountability, engagement, and professional development across the team
Patient Support & Experience
- Ensure delivery of outstanding patient support and satisfaction
- Manage escalations and resolve patient concerns or complaints promptly and professionally
- Maintain high standards of service, responsiveness, and patient-centered communication
- Promote accountability, engagement, and professional development across the team
Provider Support & Operational Coordination
- Ensure providers have the tools, information, and resources needed to deliver high-quality patient care
- Support effective communication between clinical teams and providers to streamline workflows
- Assist with operational problem-solving to remove barriers impacting patient care
Training, Onboarding & Education
- Support onboarding and training for new team members to ensure role readiness
- Create and maintain SOPs, workflows, and training materials to standardize performance
- Reinforce compliance and best practices through coaching, audits, and feedback
Quality Oversight & Audits
- Conduct audits and performance reviews to ensure accuracy, consistency, and adherence to protocols
- Identify gaps, recommend improvements, and implement corrective actions when needed
Required Qualifications
- Active and unrestricted RN license in any U.S. state
- A minimum of 2 years of experience as a Nurse Manager, or equivalent leadership experience
- Proven experience managing a team with at least 10+ direct reports
- Strong leadership skills with a demonstrated ability to coach, mentor, and motivate others
- Experience with coaching, performance management, and quality audits
- Proficiency with EMR systems and healthcare technology platforms
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Excellent communication and customer service skills with a patient-first mindset
Preferred Qualifications
- Strong Excel skills, reporting, tracking, and performance metrics
- Experience building SOPs and developing training documentation/materials
Work Environment & Physical Requirements
- Remote work environment; home office or dedicated workspace required
- Must be able to work independently with minimal supervision
- Occasional virtual meetings via video conferencing (camera on expected)
- Reliable high-speed internet connection required
- Must maintain a distraction-free, professional background for video calls
- Schedule: Monday – Friday, 8am–5pm Central
Featured Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- 401k with employer match
- Paid Time Off
- Employee Perks & Discounts
Why Join Ways2Well?
The best work happens when purpose meets potential. At Ways2Well, you'll work with a passionate, driven team that's redefining what personalized health and wellness can be — with the resources, leadership, and culture to back it up. We offer competitive compensation, strong benefits, and real room to grow, lead, and make your mark.
Equal Employment Opportunity (EEO) and Affirmative Action Commitment
Ways2Well is committed to providing equal employment opportunities and render affirmative action to all employees and applicants for employment, including individuals who are members of underrepresented groups, without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by applicable federal, state, or local laws.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
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