On-Call Scheduling Specialist

Location: Remote — Philippines

Employment Type: Part-time, Weekend On-Call

Schedule: Friday 4:00 PM – Monday 8:00 AM Pacific Time (Saturday 7:00 AM – Monday 11:00 PM Philippine Time)

We're partnering with an in-home senior care provider that helps seniors thrive safely and comfortably in their own homes, and we're looking for a calm, quick-thinking On-Call Scheduling Specialist to be the safety net for their caregiving team when a shift is at risk. When a caregiver doesn't show up, whether it's the 6pm shift or any other, you're the one who gets on the phone, works through the on-call list, and gets a replacement caregiver in place before the family ever has to wonder who's coming. You'll also be the go-to point of contact for back office needs while the main office is closed over the weekend, so you'll wear both hats: coverage coordinator and weekend back office support. You'll collaborate daily with our U.S.-based team, so clear, steady communication under pressure is essential. If you like being the person people count on when things get tight, we'd love to meet you.

Benefits and Compensation

• Permanent Work from Home


• Paid Time Off


• Monthly Performance Bonus


• Annual Bonus


• Health Allowance

What you'll do

• Shift Coverage Monitoring: Keep a close eye on scheduled caregiver shifts and catch no-shows or last-minute cancellations early, starting the replacement process right away.


• On-Call Caregiver Outreach: Call through the full on-call caregiver list until a replacement is confirmed, moving quickly without cutting corners.


• Client & Family Communication: Reach out to the client or family with the name and details of their new caregiver for that shift, so the handoff feels smooth and reassuring rather than last-minute.


• Arrival Tracking: Confirm when the replacement caregiver expects to arrive and follow up until coverage is confirmed on-site.


• Shift Documentation: Log every call, caregiver response, and confirmed arrival time so there's a clear record of how each gap was covered.


• Back Office & Administrative Support: Serve as the weekend point of contact for back office needs while the main office is closed, keeping caregiver rosters, contact logs, and shift records accurate and up to date.

What you'll bring

• Experience in scheduling, dispatch, staffing coordination, or a similar coordination role; home care or senior caregiving staffing experience is a plus.


• Comfort making a high volume of calls under time pressure, including evenings and early mornings.


• Clear, calm, and reassuring phone communication with both caregivers and clients or families.


• Strong follow-through and the ability to track several moving pieces at once (who was called, who said yes, when they'll arrive) without losing the thread.


• Comfort handling back office and administrative work independently, without a supervisor on-site, since you're covering for the main office while it's closed.


• A genuine care for seniors' wellbeing and comfort, even when your role is behind the scenes.


• Availability to be on call Friday 4:00 PM to Monday 8:00 AM Pacific Time (Saturday 7:00 AM to Monday 11:00 PM Philippine Time).


• A reliable internet and phone connection and a dedicated home workspace.

How you work

• Problem solving: You dig into issues, weigh the options, and land on practical solutions.


• Teamwork: You work well with others and pitch in wherever the team needs support.


• Sound judgment: You use good judgment and know when to act and when to ask.


• Planning & organizing: You plan ahead, stay organized, and keep track of the details.


• Professionalism: You represent the team and company well in every interaction.


• Quality focus: You take pride in accurate, well-done work.


• Dependability: You show up, follow through, and can be counted on.


• Ethics: You act with integrity and honesty in everything you do.