Remote Online Chat Representative - Restaurant - with Great Benefits

SIMCOM provides pilot and maintenance training across a variety of general aviation, business, and commercial aircraft types. In addition to aircraft type specific training, SIMCOM also provides specialty courses including upset recovery, crew resource management, high altitude, and avionics.

Essential Duties:

Under the general supervision of the Online Chat Representative is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.

Responsibilities:

• Maintains open communication with patients/clients and referral sources
• Responds to patient/client questions and problems
• Services walk in customers as needed
• Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
• Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
• Verifies medical necessity with physician
• Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
• Verifies payer (with matrix), obtains authorization, expiration date
• Verifies patient demographics and prior equipment usage with patient
• Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
• Enters data and each order (new or otherwise) in system accurately and in a timely manner
• Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
• Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
• Attends all departmental meetings, company meetings, and in-services
• Reports to work daily and is ready to work at the scheduled start time
• Performs any other duties that may be requested by supervisor or management
• Understand and adheres to all of Langhorne Surgical Center company policies
• To remain knowledgeable to date on all products, guidelines and insurance coverage trends
• Maintain a professional safe and clean work environment.
• Understands and adheres to all of Langhorne Surgical Center company policies.
• Perform all other duties as assigned and required
• Must meet minimum of monthly goals
• Schedule- varying start times
• Fundamental Computer Skills

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Remote Work Opportunity
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program