Online Learning Support Specialist

Company: Lone Star Lawyers
Location: United States (Remote)
Job Type: Full-Time / Part-Time (Remote)

Position Overview

Lone Star Lawyers is seeking a reliable and detail-oriented Online Learning Support Specialist to support users of digital learning platforms and ensure a seamless online learning experience. The successful candidate will assist with platform navigation, technical troubleshooting, and user support while maintaining high service standards in a fully remote environment.

Key Responsibilities

Provide assistance to users regarding online learning systems and platforms

Support course access, navigation, and technical troubleshooting

Respond promptly to inquiries via chat, email, or support tickets

Monitor learning activities and report technical issues when necessary

Maintain accurate records of user interactions and support requests

Guide users on platform features and best practices

Collaborate with internal teams to resolve complex issues

Ensure compliance with company policies and data privacy standards

Requirements

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

Experience in customer support, education support, or technical assistance is a plus

Strong written and verbal communication skills

Basic computer proficiency and troubleshooting skills

Ability to work independently in a remote environment

Strong attention to detail and problem-solving abilities

Reliable internet connection and secure workspace

Preferred Qualifications

Experience with Learning Management Systems (LMS) such as Moodle, Canvas, or similar platforms

Background in education, training, or e-learning support

Strong organizational and time-management skills

Benefits

Fully remote position (United States)

Competitive compensation

Flexible work schedule

Paid training and onboarding

Opportunities for career growth and advancement

Supportive and collaborative work environment

Work-life balance

Equal Opportunity Employer

Lone Star Lawyers is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.