Operational Support Area Manager

We Make People Smile

Magic Memories is a company that delights and amazes guests with the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy of capturing, creating, and sharing memories worldwide. For over 20 years our company has offered professionals great opportunities that encourage growth and advancement in our expanding enterprise.

Operational Support Area Manager Principal Duties and Responsibilities:

• Lead project management for business-as-usual projects as well as projects for new site launches


• Interacts with the local operation team to ensure performance standards are maintained and new programs/systems are flawlessly implemented within their assigned area(s)


• Working with NAM Leadership (Operations, Finance, and People & Culture/Training) to create, plan, and execute at least two on-site contests that utilize skills developed in training focusing on a performance KPI(s) that drive Site Contribution over a period of time


• Support initiatives to centralize, review, and refresh current training materials to determine missing content or content that requires updating


• Partner with Training to establish curricula for digital/virtual training programs that are constant, dynamic, and engaging


• Assist with establishing curricula for Site management training and mentoring programs


• Assist with on-site training for new site launches


• Coordinates remote or on-site live training and workshops as required


• Partners with local site and area management teams to develop short and long-term hiring goals


• Participates in hiring events or activities such as in-person or remote screening (e.g., group interviews, or career events) for new Smile Team Members as needed


• Partner with P&C to move candidates through the onboarding process by ensuring readiness for Day 1 activities such as paperwork completion and orientation


• Temporarily step into an Area Manager role if an extended leave of absence or open position would occur to bridge any gap in leadership 


• Provides operational support to Vice President(s), Operations

Skills Needed:

• High school diploma or general education degree (GED)


• 2-4 years coaching, teaching/training, or equivalent combination of education and experience.


• Demonstrated leadership skills with the ability to support teams, develop culture, demonstrate coaching, and ongoing performance management


• Ability and drive to assist in this ‘hands-on’ role, with demonstrated ability to meet sales targets and KPIs in a busy retail environment


• Ability to work collaboratively with cross-functional teams


• Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members


• Tech Savvy with an ability to take tech-related items and translate them into working training materials 


• Ability to support operations 7 days a week, including weekends, evenings, and holidays – it’s tourism after all!


• Ability to travel up to 25% as needed to support training initiatives, as well as new site operations