Operations Manager

We're Hiring: Operations Manager

✅ Why Join Crawford & Company?
Excellent Crawford Benefits That Empower Financial, Physical, And Mental Wellness
Generous Employee Referral Bonus Program
️ Access To Multiple Employee Discounts

Role Overview:
Under the general direction of Managing Director, operates, improves, and effectively manages a unit responsible for selling and delivering specified services.

• Provides direction and supervision to Team Managers.


• Assists Managing Director in development of sales plan and coordinates local sales efforts with national and regional sales plans.


• Directs sales solicitation activities of Team Manager personnel.


• Recruits, selects, orients, hires, coaches, counsels, disciplines, and evaluates the performance of service hub employees.


• Encourages and monitors compliance with continuing professional education of service center personnel.


• Insures personnel records of employees are maintained in accordance with corporate policies.


• Maintains product quality through compliance with service standards and client instructions.


• Completes file re-inspections and audits as requested


• Monitors and improves efficiency of unit operations.


• Assists Managing Director in establishing business plan and budget for unit.


• Ensures timely closing and billing of files.


• Monitors both billed and unbilled inventory to meet business unit DSO (Days Sales Outstanding) objectives.


• Participates in industry organizations and functions and upholds image of corporation.


• Stays abreast of changes in industry.


• Upholds the Crawford Code of Business Conduct at all times.


• Participates in special projects or performs duties in other areas as requested.

• College degree or an equivalent combination of education and experience.


• Previous experience delivering the services and/or supervising the delivery of services offered by the branch office; previous management experience required.


• Strong verbal and written communication skills.


• Ability to effectively manage, supervise, and develop employees.


• Thorough knowledge of services being delivered by branch office.


• Personal computer skills.


• Good organizational and interpersonal skills.


• Position must be based in the same location as the AVP Managing Director.


• Annual minimum revenue threshold of 7.0 million.


• Appropriate compliment of management and staff.


• A willingness to relocate.


• Must have valid drivers license; maintenance of adjuster's license. Must complete continuing education requirements as outlined by Crawford Educational Services and jurisdiction of branch office.


• A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.  


• Travel may be required during/outside of normal business hours when necessary.

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