Salary :
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We are seeking a proactive and detail-oriented xDR Operations Specialist to optimize processes and systems, support teams, and ensure data accuracy. This role involves technical troubleshooting, data management, and effective communication with internal and external stakeholders. The ideal candidate will have strong project management skills, analytical expertise, and a customer-focused approach to drive operational excellence.
Key Responsibilities
- Customer Support: Act as the primary point of contact for technical issues (e.g., password resets, data uploads)
- Manage support cases in Salesforce, escalating as needed, and ensure timely updates for stakeholders
- Data Management: Investigate and resolve data anomalies, deliver accurate reports, and maintain integrity of key metrics (e.g., xDR Waterfall, Dials-to-Connect)
- Monitoring & Troubleshooting: Proactively monitor performance metrics (e.g., <3% D2C rates) and resolve issues. Serve as the SME for LaunchQ systems and processes
- Project Coordination: Document project timelines, facilitate cross-team communication, and resolve roadblocks.
- Ensure seamless operations through fuel line and omni-channel monitoring.
Skills & Qualifications
- Technical Expertise:
- Proficiency in Salesforce and Microsoft Office tools (non-negotiable).
- Salesforce experience should include exposure to reports, case management, or email/chat support.
- Data Analysis:
- Strong analytical skills to identify trends, resolve data issues, and improve metrics.
- Proven ability to deliver clean and accurate data for reporting purposes.
- Interpersonal Skills:
- Strong written and verbal communication skills for effective collaboration.
- Positive attitude, adaptability, and resilience in facing challenges.
- Project Management:
- Ability to prioritize and manage multiple tasks while meeting deadlines.
- Strong organizational skills with attention to detail.
Preferred Qualifications:
- Bachelor’s degree in Business Administration, Information Systems, or a related field.
- Proven experience in operations, business analysis, or sales support.
- Familiarity with Salesforce and managing sales tech stacks.
$4 - $5 an hour
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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