Ops / Customer Relationship Associate - 66642078274

Job Title: Operations Associate (Path to Operations Lead)

Location: Remote - LATAM 

Type: Full-time

Working Hours: Monday to Friday

Base Salary: $1,800 - $2,500 USD/month

About the Company

The organization is a civic innovation laboratory dedicated to strengthening freedom and democracy across Latin America through education, civic technology, and strategic philanthropy. Its flagship leadership education initiative, developed alongside top-tier international universities, scales regionally to impact thousands of students through a vast institutional network. The organization operates with an entrepreneurial, mission-driven team whose core values focus on Impact, Unity, and Excellence.

About the Role

The Operations Associate takes ownership of day-to-day operational workflows, ensuring high data accuracy, system documentation, and consistent follow-ups so that leadership can focus on growth, research, and high-level partnerships. The first six months focus on establishing flawless records, managing multi-platform databases, and standardizing SOPs. Over time, this role is structured to evolve into leading operations for key regional activations and flagship programs.

Responsibilities

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  Data & Systems Management: Maintain complete and accurate records across learning platforms, project management tools (e.g., Monday.com), CRM databases, and cloud workspaces. Track enrollments, course completions, and document recurring workflows into standard operating procedures (SOPs).

  
  


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  Partnership & Stakeholder Support: Keep the partnership CRM updated with meeting summaries, action items, owner assignments, and deadlines. Support partner onboarding and monitor engagement metrics.

  
  


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  Program & Event Operations: Prepare meeting notes, task boards, invitations, feedback forms, participant lists, and materials for training cohorts and workshops. Coordinate vendor logistics and supplies.

  
  


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  Network & Alumni Engagement: Maintain updated databases for program alumni and track their involvement across mentorships, events, and initiatives. Manage ongoing follow-up communications between major activations.

  
  


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  Activation & On-Site Logistics: Assist with event logistics, attendee check-ins, on-the-ground support, and real-time data collection during regional activations.

  
  


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  Research & Communications Support: Prepare anonymized survey data extracts for academic research partners. Support content creation in English and Spanish for newsletters and operational communications.

  
  

Qualifications & Technical Skills

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  Languages: Fully bilingual in written and spoken Spanish and English.

  
  


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  Experience: 2+ years of professional experience in operations, project management, database management, or advanced data handling.

  
  


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  Technical Tools: High proficiency in spreadsheets (Excel/Google Sheets), cloud collaboration tools, CRM platforms, and project management tools (e.g., Monday.com). Active hands-on experience using AI tools to optimize daily workflows.

  
  


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  Core Competencies: Exceptional attention to detail, strong self-management, proactive problem-solving skills, and high discretion with sensitive information. Ability to thrive in fast-paced, evolving environments.

  
  


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  Alignment & Availability: Genuine commitment to freedom and democracy values. Willingness and flexibility to travel regionally for events and activations as needed.