Order Fulfillment Associate

Nile Dispensary & Weed Delivery is committed to providing customers with a convenient, reliable, and professional cannabis shopping experience. We take pride in offering quality products, efficient order processing, and excellent customer service. Our team works together to ensure that every customer receives accurate orders and timely assistance.

We are currently seeking a dependable, organized, and detail-oriented Order Fulfillment Associate to join our growing team. The ideal candidate will support daily dispensary operations by processing online orders, preparing customer purchases, maintaining inventory accuracy, and ensuring that fulfillment procedures are completed efficiently and professionally.

Position Overview

The Order Fulfillment Associate will be responsible for managing customer orders from the moment they are received through preparation for pickup or authorized delivery. This position requires strong organizational abilities, attention to detail, and the ability to work efficiently in a fast-paced retail environment.

The successful candidate will collaborate with sales associates, inventory personnel, supervisors, and authorized delivery staff to ensure smooth daily operations. Maintaining accurate records, following company procedures, and protecting customer information will be essential responsibilities.

Key Responsibilities

Receive, review, and process incoming customer orders through approved online ordering and point-of-sale systems.

Accurately pick, organize, verify, and prepare products according to customer order details.

Confirm product names, quantities, packaging, and order information before finalizing each order.

Prepare completed purchases for customer pickup or legally authorized delivery.

Monitor inventory levels and report shortages, discrepancies, damaged products, or incorrect stock records.

Assist with daily inventory counts, product reconciliation, and fulfillment reporting.

Maintain accurate order records using company inventory management and point-of-sale systems.

Coordinate with other departments to ensure orders are completed within established timelines.

Follow all applicable age-verification, identification, purchase-limit, and transaction requirements.

Ensure regulated cannabis products are handled, stored, labeled, and packaged according to applicable regulations.

Maintain clean, organized, and secure fulfillment and storage areas.

Assist with receiving, organizing, labeling, and restocking inventory as assigned.

Communicate professionally with customers regarding order status and pickup procedures.

Protect confidential customer information and follow company privacy policies.

Identify opportunities to improve order accuracy, processing speed, and overall fulfillment efficiency.

Follow workplace safety procedures and report operational concerns to management.

Complete additional administrative and operational assignments as directed by supervisors.

Qualifications and Requirements

High school diploma or equivalent preferred.

Previous experience in order fulfillment, retail, warehouse operations, inventory management, or customer service is an advantage.

Experience in cannabis retail or dispensary operations is preferred but not required.

Basic computer skills and familiarity with digital ordering platforms.

Ability to follow written instructions and established operational procedures.

Strong attention to detail and commitment to order accuracy.

Ability to manage multiple responsibilities in a fast-paced environment.

Must meet applicable New Jersey cannabis industry employment and eligibility requirements.

Must be able to comply with all applicable workplace policies and cannabis regulations.

Required Skills and Competencies

Excellent organizational and time-management skills.

Strong communication and interpersonal abilities.

Accuracy when handling orders, inventory records, and product information.

Ability to work independently and collaboratively.

Dependability, punctuality, and professional conduct.

Basic problem-solving and decision-making abilities.

Ability to adapt to changing workloads and operational priorities.

Commitment to customer satisfaction, workplace safety, and regulatory compliance.

Physical Requirements

Ability to stand, walk, and move around the fulfillment area for extended periods.

Ability to lift, carry, and organize inventory within established workplace safety limits.

Ability to perform repetitive tasks involving scanning, sorting, counting, and packaging.

Ability to work in a retail and inventory environment.

Compensation and Benefits

The anticipated hourly compensation range for this position is $25.22–$30.37, depending on qualifications and experience.

Eligible employees may have access to company-provided benefits and employment opportunities, subject to the applicable employment package and eligibility requirements.

Work Environment

This position operates in a professional cannabis retail and fulfillment environment. Employees are expected to maintain a high standard of accuracy, confidentiality, teamwork, and compliance while supporting daily business operations.

Equal Employment Opportunity

Nile Dispensary & Weed Delivery is an equal opportunity employer. We welcome qualified applicants from diverse backgrounds and make employment decisions based on relevant qualifications, experience, skills, and business needs in accordance with applicable employment laws.

How to Apply

Interested candidates are encouraged to submit an updated résumé highlighting relevant experience in order fulfillment, retail operations, inventory management, warehouse support, or customer service.

If you are organized, dependable, and motivated to contribute to an efficient customer-focused operation, we encourage you to apply.

Join Nile Dispensary & Weed Delivery and become part of a team committed to accurate order processing, dependable service, and operational excellence.