Outbound Marketing Specialist

SUMMARY

Your primary responsibility is to properly perform outreach
to cold prospects in order to secure qualified appointments for our Solutions
Consultants (sales reps) so that you hit your given quota every month. When
applicable your duties will also include contact research and record cleaning
in order to keep our CRM up to date.

JOB
RESPONSIBILITIES

• To complete at least 5 focused block hours of dials to make
  a minimum of 150 dials per day (750 per week). We have a tool where you have
  the capability to parallel dial up to 10 numbers at a time, and the number of
  dials that can be made each day should easily hit 150. These dials, once ramped
  up should result in a minimum of 9 sat appointments each month.
  
• To participate in weekly marketing meetings and daily
  huddles to report your progress, provide input on campaigns, report problems
  and get help with challenges you have.
  
• To make outbound calls to various lists of prospects as
  directed. This includes making the calls on the days they are supposed to be
  completed, according to that campaign’s cadence, scripts and process.
  
• To accurately track all activities (calls, contacts,
  scheduled appointments, sat appointments, etc.) each day.
  
• To confirm and concierge all appointments you book to ensure
  higher sit rates.
  
• To follow up on no-shows and cancellations to attempt to
  reschedule them.
  
• To keep detailed notes on calls and communications in our
  CRM.
  
• To use the CRM, dialer, and other tech correctly.
  
• To complete all tasks set for you in the CRM on time and as
  directed.
  
• To be aware of all current events and promotions so you can
  answer questions when asked by prospects you’re calling on.
  
• Actively participate in RTT’s culture, including
  demonstrating and modeling our core values.
  

QUALIFICATIONS

• Communication
  Skills: Excellent verbal and persuasive communication.
  
• Sales/Customer
  Service: Experience in sales or customer service preferred.
  
• Computer
  Skills: Proficiency in basic computer applications and CRM software.
  
• Telephone
  Etiquette: Polite and professional phone manners.
  
• Time
  Management: Strong time management and adherence to scripts.
  
• Resilience:
  Ability to handle rejection and meet sales quotas.
  
• Problem-Solving:
  Quick thinking and addressing customer inquiries.
  
• Compliance:
  Knowledge of telemarketing regulations and ethical sales practices.
  
• Teamwork:
  Collaboration and contribution to team success.
  
• Language:
  Fluent with American English and experience in speaking with US customers
  

JOB
REQUIREMENTS

• Should be
  willing to accept a long-term work-from-home arrangement.
  
• Should be
  amenable to a permanent night shift schedule.
  

Requirements