Outbound Team Lead

WHO WE ARE:

Jumpfactor is an Award-winning 7-time Growth500 Fastest Growing Agency in Canada, and we are seeking a dynamic and experienced Outbound Team Lead to join our team. As a fast-growing and integrated digital inbound marketing agency specializing in B2B services and technology marketing, we are on the lookout for motivated self-starters who are passionate about driving growth and achieving results.

ROLE OVERVIEW:

As an Outbound Team Lead at Jumpfactor, you will play a pivotal role in driving the success of our Outbound Marketing efforts. Your primary responsibility will be managing a team of Outbound and Email Nurture Specialists, ensuring they achieve and exceed KPIs through effective digital and outbound marketing techniques. In this client-facing role, you will be reporting progress and updates to clients, ensuring alignment with their goals and addressing any concerns promptly.

JUMPFACTOR’s CORE VALUES:

• Be STRATEGIC

• Be PASSIONATE

• Be TENACIOUS

• Prioritize LEARNING

• Embrace TEAM

• Maintain INTEGRITY

Be STRATEGIC

Be PASSIONATE

Be TENACIOUS

Prioritize LEARNING

Embrace TEAM

Maintain INTEGRITY

WHY EMPLOYEES LOVE JUMPFACTOR:

• Very competitive compensation package.

• 100% Remote work.

• You will work with a very skilled international team.

• Endless growth opportunities and career advancement.

• Performance-based bonuses that recognize your impact.

• Access to paid training, courses, events, and conferences.

• Enjoy paid social events that foster team camaraderie.

• Engage in weekly learning programs to stay ahead.

• Harness state-of-the-art technologies and tools for excellence.

Very competitive compensation package.

100% Remote work.

You will work with a very skilled international team.

Endless growth opportunities and career advancement.

Performance-based bonuses that recognize your impact.

Access to paid training, courses, events, and conferences.

Enjoy paid social events that foster team camaraderie.

Engage in weekly learning programs to stay ahead.

Harness state-of-the-art technologies and tools for excellence.

QUALIFICATIONS:

• 4+ years of hands-on experience in digital marketing preferably outbound 

• Specifically at least 2+ years managing a team of implementors

• Strong client facing experience of at least 1-2 years

• History of achieving clear KPIs via direct reports for at least 2+ years.

• Knowledge of LinkedIn’s features, algorithms, and best practices preferred.

• 1+ year of project / task management experience.

• Exceptional written and oral communication skills.

• Strong organizational skills with meticulous attention to detail.

• Experience or strong interest in Lead generation & Outbound marketing.

• Very comfortable with Data export, manipulation and migration

• Ability to break down complex processes into understandable steps.

• Understanding of lead management (MQL, SQL, etc)

4+ years of hands-on experience in digital marketing preferably outbound 

Specifically at least 2+ years managing a team of implementors

Strong client facing experience of at least 1-2 years

History of achieving clear KPIs via direct reports for at least 2+ years.

Knowledge of LinkedIn’s features, algorithms, and best practices preferred.

1+ year of project / task management experience.

Exceptional written and oral communication skills.

Strong organizational skills with meticulous attention to detail.

Experience or strong interest in Lead generation & Outbound marketing.

Very comfortable with Data export, manipulation and migration

Ability to break down complex processes into understandable steps.

Understanding of lead management (MQL, SQL, etc)

ROLE AND RESPONSIBILITIES: 

• Efficiently manage a team of up to 10 Outbound, & Email Nurture Specialists

• Hold team members accountable for KPIs, results, and SOP adherence

• Build rapport with clients and ensure client issues are addressed

• Work closely with your team to flag issues, and provide work summaries to clients 

• Learn and train team on all technical setups related to email deliverability, warming, Linked outbound strategies, copy and workflows required for the same 

• Provide consistent daily and weekly coaching, redirects and team member feedback

• Continuous Improvement: Regularly update and refine the outbound processes / best practices based on evolving business needs, industry changes, and team feedback

• Ensure roadblocks are removed, milestones met, being hands-on when needed

• Manage and ensure quality standards for all deliverables via QA

• Leverage automation, AI and new technologies to drive value for clients

• Forecast and track client campaign performance via KPI dashboard

• Constantly learn new trends and strategies of digital Outbound Marketing

Efficiently manage a team of up to 10 Outbound, & Email Nurture Specialists

Hold team members accountable for KPIs, results, and SOP adherence

Build rapport with clients and ensure client issues are addressed

Work closely with your team to flag issues, and provide work summaries to clients 

Learn and train team on all technical setups related to email deliverability, warming, Linked outbound strategies, copy and workflows required for the same 

Provide consistent daily and weekly coaching, redirects and team member feedback

Continuous Improvement: Regularly update and refine the outbound processes / best practices based on evolving business needs, industry changes, and team feedback

Ensure roadblocks are removed, milestones met, being hands-on when needed

Manage and ensure quality standards for all deliverables via QA

Leverage automation, AI and new technologies to drive value for clients

Forecast and track client campaign performance via KPI dashboard

Constantly learn new trends and strategies of digital Outbound Marketing

NEXT STEPS:

If you're excited about this opportunity and believe you're a strong fit, we invite you to apply. Successful candidates will undergo a series of short assessments to further evaluate their potential.

Job Type: 

Full-time (9 am to 5:30 pm EST), Permanent, 100% Remote