Patient Account Specialist

Mountain Community Health Partnership is seeking a full time Patient Account Specialist. This is a one-year position focused exclusively on patient account collections and revenue support. The Patient Account Specialist plays a key role in managing patient account balances, ensuring the accuracy of financial records, and supporting effective collection processes. This role is primarily remote, with occasional in-house work requirements communicated in advance. 

Key Responsibilities: 

• Monitor patient account receivables and identify delinquent accounts for follow-up.


• Communicate with patients regarding outstanding balances and billing questions. 


• Implement collection procedures and mail collection notices. 


• Update, maintain, and correct patient accounts to ensure accuracy. 


• Work self-pay pending and Medicaid pending reports. 


• Complete payer source change notices as needed. 


• Support additional team functions related to collections. 


• Ensure compliance with healthcare collection standards and organizational policies. 

Qualifications:

• Education: High school diploma or equivalent.


• Experience: At least one year of experience in an office setting with collections responsibilities. Healthcare collections, medical billing and coding, preferred. Bilingual preferred. 
  

Compensation: 

• Minimum of $18.00/hour.


• Commission opportunity based on a percentage of collected patient account balances (paid as promised wages in compliance with NC Wage and Hour Regulations). 

Employment Term:

• This is a one-year position, created to support MCHP's short-term needs related to patient account collections. Continuation beyond one year is not guaranteed.

Benefits: 

• 401(k)


• Health Insurance


• Life Insurance


• Paid Time Off