Patient Care Administrator

About Us:

At Blue Square, our mission is simple yet powerful: we’re here to uplift and empower — our clients, our staff, and our community. As a whole-person centered wellness practice, we believe that lasting change starts with individual transformation. We’re not just here to help people survive — we help them thrive.

If you’re passionate about mental wellness and love creating meaningful experiences for others, we’d love to meet you.

About the Role:

We are looking for a compassionate, organized, and people-first Patient Care Administrator to join our growing team in our Billerica office. This position is central to the client journey — you’ll be the first friendly face or voice clients interact with, and you’ll play a key role in making their experience seamless and supportive.

This is an in-person position Monday through Thursday, with the option to work remotely on Fridays.

Key Responsibilities

• Greet and assist clients and visitors warmly, making them feel welcome and supported
  
• Manage phone and email communication, including incoming referrals
  
• Schedule new client appointments based on therapist availability, specialization, and insurance
  
• Ensure all intake documentation is completed before the client’s first appointment
  
• Coordinate with clinicians and billing specialists throughout the intake process
  
• Maintain and update electronic health records accurately
  
• Track and report on client conversion metrics
  
• Provide feedback and insights to improve intake processes
  
• Build relationships with community partners and collaborators
  

Requirements

What We’re Looking For

• Interest in mental health and psychology
  
• Prior customer service or sales experience (bonus if it was in health care)
  
• Excellent communication and interpersonal skills
  
• Strong attention to detail and multitasking ability
  
• Passion for helping people and contributing to a team
  
• Bachelor's degree in a related field is a plus, but not required
  

Benefits

What You'll Get – Our Benefits

We believe our team deserves care, too. Here’s what you can expect as part of the Blue Square family:

• Full Time Work Week is 32 hours
  
• Paid Time Off (PTO) for full-time staff (30+ hours/week)
  
• Paid Sick Time for all staff
  
• Birthday Holiday – a floating day off
  
• Medical, Dental, and Vision Insurance (full-time staff)
  
• Life Insurance (available to all staff)
  
• 401(k) Retirement Plan (available to all staff)
  
• Opportunities for growth and additional projects