Patient Care Representative - PAP - Sleep

Aeroflow Health – Patient Care Representative - PAP - Sleep

Location: Remote

Aeroflow believes in career building. That’s why we promote from within and reward individuals who have invested their time and talent in us. Whether you’re looking for a place from which to launch your career - or a stable, ethical company in which to advance, you won’t find an organization better equipped to help you meet your professional goals than Aeroflow Health.

The Opportunity

The PAP team at Aeroflow Sleep is growing fast and we’re on the lookout for bright, positive, ambitious go-getters who aren’t afraid to go all in to contribute to meeting, and exceeding, team and personal goals.

Your Primary Responsibilities:

You will be responsible for helping onboard newly diagnosed sleep apnea patients into Aeroflow Sleep by:

• Manage outbound phone and email communication to patients to gather information, provide updates, and schedule PAP setup appointments Maintain log of new PAP order patients, keeping follow up dates current to ensure timely processing


• Verify insurance coverage and obtain necessary authorizations for PAP referrals


• Review clinical documentation to ensure patients qualify for prescribed equipment


• Build and maintain strong professional relationships with referral sources as you work with them to obtain additional clinical information in order to serve our patients.


• Collaborate with the outside sales team to ensure quality customer service to our patients and referral partners


• Handle inbound calls, addressing patient and referral source inquiries professionally


• Perform additional duties and support tasks as needed to contribute to the overall success of the Sleep Team


• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.


• Compliance is a condition of employment and is considered an element of job performance


• Maintain HIPAA/patient confidentiality


• Regular and reliable attendance as assigned by your schedule


• Other job duties assigned

Skills for Success

• Excellent Customer Service and Communication Skills


• Ability to Think Critically


• Exceptional Organization


• High Level of Compassion and Patience


• Willingness to Make Decisions Independently


• Ability to Contribute to a Team Environment


• General Computer and Email Proficiency

Required Qualifications

High school diploma or GED

1+ year experience in a customer service related field

1+ year experience in a healthcare related position

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

•    Family Forward Certified


•    Great Place to Work Certified


•    Inc. 5000 Best Place to Work award winner


•    HME Excellence Award


•    Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however, all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal, and all interview or offer details will come from an @aeroflowinc.com email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns, please contact our Talent Acquisition team for verification