Patient Financial Services Representative

Description

Job Title: Patient Financial Services Representative

Location: Charlotte,  Hybrid, requiring 2 to 3 days in the office 
Job Type: Full-time  

Summary: We are seeking motivated individuals to join our team as Patient Financial Services Representatives. In this role, you will handle incoming calls and assist patients with a wide range of finance and billing-related inquiries, including insurance coverage, payment plans, and explanation of benefits (EOBs). You will interview patients and/or responsible parties to collect or verify insurance and financial information, evaluate the need for financial assistance, and clearly communicate the patient’s financial responsibility. 

Key Responsibilities:

- Review and analyze patient financial information

- Verify insurance coverage and benefits

- Communicate financial responsibilities to patients clearly and effectively

- Handle billing inquiries and provide accurate information

- Explain Explanation of Benefits (EOBs) to patients

- Process adjustments as necessary

- Refer uninsured patients for financial assistance programs

Qualifications:

- 1–3 years of experience in patient accounting, insurance verification, or financial counseling

- High school diploma required; associate degree preferred

- Strong customer service skills

- Experience in a healthcare call center is a plus

We are looking for individuals who are detail-oriented, possess excellent communication skills, and are dedicated to providing exceptional service to our patients. If you are passionate about helping others and meet the qualifications, we encourage you to apply.

Requirements

Why work for PAA?

• PAA continues to experience impressive growth and success. Our anesthesiologists are among the most elite in their field.
• Our physicians are committed to providing the best culture and experience to their employees. Awarded one of the Top Workplaces in 2021 - 2023, PAA’s core values include commitment, accountability, performance, integrity, transparency, adaptability, and leadership. We do what’s right and don’t compromise.

What’s in it for you?

• Strong workplace culture. We care about each other as people. We build relationships and connections beyond the time spent on the job. We offer a supportive, highly team-oriented work environment.
• We provide competitive total rewards including salary, benefits – Day 1, retirement, profit sharing, life insurance, paid time off, holidays, education reimbursement, employee recognition for birthdays and anniversaries, fun team building events, and more.
• We want you to succeed and our employer to employee relationship is proven to help you reach your goals and the goals of PAA.

What else should you know?

• Providence Anesthesiology Associates is an equal opportunity employer and does not tolerate discrimination based on any protected status.
• PAA participates in E-Verify. E-Verify is an internet-based system that compares the information you provide on the Form I-9 with information from the Social Security Administration and Department of Homeland Security records.