Patient Navigator

About Planned Parenthood:

Providers deliver essential reproductive and sexual health services, including cancer screenings, STI testing, birth control counseling, and abortion care.

Commitment to Health Equity: Planned Parenthood serves diverse communities, including those in medically underserved areas, ensuring everyone has access to quality care. Our mission: Care. No matter what.

Commitment to Diversity: Diversity is our strength. We are committed to fostering an inclusive and equitable environment where employees from all backgrounds feel valued, heard, and empowered to succeed. Join a team that reflects the diverse communities we serve, where compassion, respect, and advocacy are at the heart of our work.

Commitment to Advocacy: We are a leader in policy discussions, education, and outreach to improve reproductive healthcare access for all. 

Position Summary

The Patient Navigator provides case management and social work services to patients across Massachusetts, helping them access the medical care and community resources they need. This position works closely with multidisciplinary teams and be a trusted advocate for patients navigating complex systems. This role is ideal for someone deeply committed to health equity, racial justice, and community empowerment. A successful candidate will be passionate about supporting patients through compassionate, culturally responsive care.

Candidates must reliably commute to Massachusetts clinic locations

• Conduct assessments and document patient progress in electronic health records.
• Provide short-term counseling and connect patients to community-based resources.
• Offer crisis intervention and support to high-risk individuals.
• Collaborate with care teams and community partners to ensure holistic support.
• Maintain up-to-date referral lists and resource guides.
• Represent PPLM in community and public health meetings.
• Support the Abortion Access Program and other patient-centered initiatives.
• Serve as a Certified Application Counselor for Massachusetts health insurance programs.
• Participate in weekly supervision and contribute to organizational goals.

• ✅ 1–3 years of experience in social services, preferably in diverse communities.
• ✅BSW or MSW preferred; relevant experience highly valued.
• ✅Bilingual in Spanish and English strongly preferred.
• ✅ Flexible schedule, including availability for evenings and weekends.
• ✅ Reliable transportation, valid driver’s license, and willingness to travel statewide.
• ✅ Proficiency in Microsoft Office Suite and electronic health records.
• ✅ Experience in crisis intervention, case management, counseling, or advocacy.
• ✅ Familiarity with Massachusetts health insurance programs is a plus.

Benefits & Perks:

Competitive salary and benefits package.

Opportunities for career growth and professional development.

A supportive, team-oriented work culture.

Why Work With Us?

💡Inclusive Workforce We are actively building a workforce that reflects the people we serve.

🚀Leadership Opportunities: We believe in mentorship, career growth, and supporting under-represented professionals.

💜Impact-Driven Culture: Be part of a mission-centered team that is reshaping healthcare from the inside out.