Payment Posting Specialist

What We Offer: 

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.  


• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.  


• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.  


• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.  


• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.  


• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience. 

What You Will Do: 

• Manually and electronically posts all receipts received from BHN funding sources in a timely manner.


• Identifies, analyzes, and resolves payment issues and problems in a timely manner.


• Responds to both internal and external questions pertaining to payment and posting concerns and issues in a timely manner.


• Navigates payers’ websites and various technical resources to store and utilize Explanation of Benefits (EOB) for accurate and timely payment entries.


• Coordinates with other payment posting staff to ensure that all payments received are posted accurately and timely prior to the closing of each month.


• Escalates and engages with payers (insurance companies) for EOB-related issues and resolution of adjudication discrepancies in a timely manner.


• Documents in the EHR any issues and discrepancies.

Who You Are: 

• High School Diploma or GED required.


• Knowledge of medical insurance billing and collections with CPT, ICD10, and HCPC coding and medical terminology as well as an overall understanding of managed care products (HMO, PPO, ACO, etc.) required.


• Ability to work independently, remotely and maintain daily and monthly routines as well as preserve the integrity of the EHR.


• Ability to read and understand Explanations of Benefit (EOB).


• Ability to keep accurate billing records and report and discrepancies.


• Competency in keeping track of payment deposits from patients and insurance while reconciling details accurately.

PAY: $21.00 - $23.00 per hour

We Hire for HEART! 

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you. 

How do I apply?

If you are interested in this opportunity, please click “Apply for Job” below or visit our website at www.bhnworks.org and click on “Browse All Jobs” to apply!  You can also email your resume to Elisa Auker at [email protected].

BHN is committed to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.