Payments Operational Contributor - Investigation area

Aion Bank is a fully regulated European bank and credit institution, combining Vodeno’s cutting-edge, private blockchain-based platform with its ECB banking license, strong balance sheet, and deep regulatory expertise. Our mission is to provide a comprehensive suite of embedded banking solutions, enabling businesses to seamlessly integrate financial services into their offerings.

As part of the UniCredit Group, Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. Aion Bank and Vodeno's existing Banking-as-a-Service (BaaS) offering across key European markets, including Germany and Poland, will see the bank embed its services - ranging from account access and deposits to lending, payments and loyalty programs - directly into non-banking digital platforms, facilitating seamless customer experiences.

At Aion Bank, our biggest strength is our people—a team of highly intelligent, creative, and ambitious professionals who thrive in a fast-paced, innovative environment. We believe in delivering results while fostering a culture of passion and collaboration.

• You will handle complaints and inquiries
• You will monitor and process payment inquiries and complaints
• You will analyze reported complaints and determine the cause of the problem
• You will handle complaints and inquiries in SWIFT and Ognivo systems
• You will consider complaints and inquiries and make decisions based on collected information and documents
• You will prepare responses to complaints
• You will provide operational service for domestic and foreign payments
• You will support payment systems: SWIFT, SEPA, ELIXIR, SORBNET
• You will support the reconciliation process of Nostro accounts and general ledger accounts
• You will assist in payment projects
• You will cooperate with other organizational teams of the Bank
• You will propose initiatives to eliminate the causes of complaints
• You will handle complaints and inquiries in the Jira application in a timely manner

• A university degree
• Basic knowledge of payment product processes
• Minimum 2 years of experience in a Bank
• Developed skills in the area of interpersonal communication
• Decision-making skills
• Good work organization and efficient setting of priorities
• Initiative and independence in action
• Openness to contact with the client, empathy
• Ability to work in a team and under time pressure
• English - minimum B2 level
• Advanced knowledge of Microsoft Office and Google suite
• Fluency in Polish

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!