People Operations Generalist

Duties

Intake and triaging of employee requests in Jira.

Executing on defined, tier 1 People Operations processes and tasks, including new hire onboarding, benefits, talent acquisition, talent management, employee experience, etc.

Sometimes working on undefined, tier 2 processes and escalations that require troubleshooting and critical thinking.

Support Interview Coordination using scheuleding tool, Guide.

Partner with HR Centers of Excellence to absorb and deliver new processes and HR services.

Partner with People Operations Process Specialists to report process breaks, suggest process updates, build efficiencies and create automations.

Participate in department and cross functional projects.

Skills:

Minimum 3 years of HR Operations/HR Generalist/HR Coordinator/Recruiting Coordinator experience.

Experience in a high-volume, shared service environment with a ticketing system, such as Jira or ServiceNow.

Experience in a high-volume Talent Ops environment—scheuled large volume of interviews globally.

Excellent written and verbal communication skills with employees and stakeholders, including effectively coordinating with global partners, providing regular status updates, and driving clear and timely resolutions.

Experience working remotely on a Global Team, supporting a global operation.

Demonstrated ability to critically think and problem solve through ambiguous situations.

Education:

College degree in a related field, such as Human Resources

Experience with the following tools - Jira, Workday, Guide, Ashby/Greenhouse, Slack, G-Suite

Experience working on with a globally distributed workforce