Order Processing and Follow-up: Efficient management of order entries, confirmations, and follow-ups within the defined Service Level Agreements (SLAs).
Order Negotiations: Conduct negotiations to achieve the best possible outcomes for both parties.
Customer Inquiries: Promptly respond to internal and external customer inquiries regarding the order process, including inventory checks and order adjustments.
Process Optimization: Monitor and improve departmental processes.
Team Coordination: Work closely with all parties involved in the order process, both internally and externally.
In Addition you will maintain a small customer base selling our best possible PCB solution. This role combines the following responsibilities:
Customer Consultation: Preparing PCBs, advising on cost and production optimizations etc., selecting suitable partners and issuing of quotes.
Reporting: Reporting on KPIs, creation of SWOT analyses, and monitoring of account progress.
You have a technical or commercial education or have comparable qualifications
You have good communication skills and an open ear for the customer
Ideally, you already have experience working with printed circuit boards
Good time management skills
You keep an overview when many tasks are waiting for you at the same time and don't let stress throw you off track
Knowledge of AX, Salesforce, BI Qlickview/Qlicksense is desirable, but not essential
We offer a secure working environment with long-term prospects in a constantly growing, future-oriented international sales company. We work locally and maintain a very informal working atmosphere. At the same time, we are globally networked thanks to our close links with the international offices.
Our benefits include:
Home office possible by arrangement incl. office equipment (laptop, two monitors and an electrically height-adjustable desk)
Targeted support through access to our self-learning platform with numerous online courses
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