Location: Fully remote Employment Type: Full-time IC Working Hours: Full U.S. business-hours with overlap Compensation: USD base + performance bonus tied to guest show-up rate (target 80%+) Reports to: Founder / CEO Scope: Approximately 10 client accounts under management
About the Company
We are a rapidly growing U.S.-based B2B outbound and demand-generation company. We build and run done-for-you client-acquisition systems for B2B companies selling high-ticket offers.
Our model is built around a podcast. Instead of pitching cold buyers, we invite them onto a podcast as guests — a "recognition-first" approach that turns people who ignore cold outreach into warm, engaged conversations. Acquisition runs on a simple three-step flow: a triage / screening call, the podcast recording, and then a sales conversation. This system has generated over $200M in qualified pipeline across 50+ B2B clients.
We are founder-led, fast-moving, and obsessive about execution. The podcast is the engine — and this role keeps that engine running.
About the Role
This role exists because a booked guest who never shows up is lost revenue — for us and for our clients. You own the guest experience from the moment someone is booked through the moment they show up to record.
You will manage the front end of our acquisition flow across roughly 10 client accounts. That means running the first-touch triage / screening call, confirming and preparing guests, and doing whatever it takes to keep show-up rates high. This is not a back-office scheduling job. You are often the first live human a prospect speaks with, so warmth, professionalism, and clear spoken English are essential. You will own a real number — guest show-up rate — and you'll be rewarded when you keep it above target.
Key Responsibilities
Guest Booking & Coordination
Coordinate podcast guest scheduling across roughly 10 client accounts
Manage multiple calendars, time zones, and recording slots without dropping details
Serve as the reliable point of contact for booked guests from confirmation to recording
Triage / Screening Calls
Run the first call in the acquisition flow: confirm fit, set expectations, and prepare guests for the podcast
Represent each client professionally and make guests feel valued and at ease
Capture and pass along the context needed for a smooth recording and follow-up
Show-Rate Management
Own guest show-up rate and keep it above the 80% target
Run confirmation and reminder sequences, and proactively rescue at-risk bookings
Handle reschedules and no-show recovery quickly and gracefully
Client Account Management
Keep each of your ~10 accounts organized, on-track, and up to date
Track booking status, show rates, and outcomes per account
Surface risks or patterns early so nothing slips through the cracks
Reporting & Communication
Maintain accurate records in the CRM and scheduling tools
Report show-rate and booking metrics per account
Communicate clearly and consistently with the team and with clients
Required Qualifications
2+ years in appointment setting, inbound SDR, sales coordination, scheduling/EA, or customer success for U.S. B2B companies
Outstanding spoken English with a neutral accent and strong phone/video presence — you will run live calls with U.S. prospects
Exceptional organization; proven ability to juggle many calendars and accounts at once
Hands-on experience with a CRM and scheduling tools (Calendly, HubSpot, or similar)
Reliable remote setup and consistent availability during U.S. business hours
Preferred Qualifications
Experience in podcast guest booking, webinar/event coordination, or similar high-touch scheduling
A track record of owning and improving a show-rate or no-show-reduction metric
Experience managing multiple client accounts in an agency environment
Comfort representing several brands professionally and switching context cleanly
Ideal Candidate Profile
You are:
Proactive and reliable — you chase down confirmations before they become problems
Calm and organized under volume, even with 10 accounts moving at once
Warm, polished, and professional on live calls with senior buyers
Obsessive about follow-through; details do not slip past you
Comfortable owning a number and motivated by hitting it
A clear communicator who makes people feel looked after
Why Join Us
Own a meaningful KPI with real bonus upside tied to your performance
A client-facing role with visible impact on revenue, not back-office busywork
Direct access to a hands-on founder and a fast-growing company
Variety and pace — you'll work across multiple brands and conversations every day
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