Polish Speaking CS Roles In Sofia Bulgaria - Paid Relocation and extra perks

Join Mercier Consultancy as a Polish Speaking Customer Service Representative in Sofia, Bulgaria! We are offering paid relocation and exciting perks for candidates enthusiastic about providing exceptional service. This role is an excellent opportunity for individuals seeking to immerse themselves in a new culture while advancing their careers.

As part of our team, you will be responsible for assisting Polish-speaking customers by responding to their inquiries, resolving their issues, and providing information about our services. This vibrant city offers a unique backdrop for professional growth and cultural exchange.

Responsibilities

• Deliver outstanding customer service in Polish via phone, email, and chat channels
• Resolve customer inquiries and provide information about our services efficiently
• Document customer interactions accurately in our CRM system
• Collaborate with various teams to achieve timely resolution of customer issues
• Gather customer feedback and contribute to service enhancement initiatives
• Keep up to date with product knowledge and departmental changes
• Participate in training programs to improve customer service skills

• Fluency in Polish and English with strong verbal and written communication skills
• Demonstrated customer service skills and problem-solving abilities
• Previous experience in customer service is advantageous, particularly in similar sectors
• Able to work effectively in a busy environment and manage multiple tasks
• Detail-oriented with excellent organizational skills
• Passionate about delivering high-quality customer experiences
• Familiarity with customer support software and CRM tools is preferred

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...