Polish Speaking Travel Support Advisor In Bulgaria - Work In Sofia - Relocation

Mercier Consultancy MD is seeking a Polish Speaking Travel Support Advisor to join our vibrant team in beautiful Sofia, Bulgaria! This role is perfect for enthusiastic individuals who are passionate about travel and customer service. You will play an essential role in assisting Polish-speaking clients with their travel needs, ensuring they have a smooth and enjoyable experience while exploring their options.

Key Responsibilities

• Provide exceptional support to Polish-speaking clients via phone, email, and live chat regarding travel inquiries.
• Assist clients with booking processes, modifications, and cancellations, ensuring all details are accurate and handled efficiently.
• Offer personalized travel recommendations and solutions based on client preferences and requirements.
• Address customer complaints effectively and resolve issues to ensure a high level of satisfaction.
• Maintain updated records of client interactions in our CRM system for tracking and analysis purposes.
• Stay informed about travel trends, policies, and company offerings to provide informed guidance to customers.

• Fluency in Polish (both written and spoken) is required; proficiency in English is an advantage.
• Previous experience in travel support, customer service, or a related field is preferred.
• Strong communication skills and a passion for delivering excellent customer support.
• Ability to work well under pressure while managing multiple inquiries effectively.
• Familiarity with CRM systems and travel booking software is a plus.
• Willingness to relocate to Sofia, Bulgaria, and embrace the cultural experience.
• A proactive and positive attitude, motivated to assist clients with their travel experiences.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Monthly Performance Bonus
5. Health Insurance
6. Monthly accommodation bonus
7. And Much More ...