REMOTE Polish-speaking Customer Support

Starting Date: January 6, 2024

Work Schedule: Monday to Saturday, 10:00 AM to 7:00 PM (2 rotational days off)

About the Role

We are seeking a Polish-speaking Customer Support Specialist to join our team in Bulgaria. This role involves assisting customers with inquiries and ensuring a high level of satisfaction with our services. The successful candidate will be trained to provide professional and efficient customer support, demonstrating excellent communication skills in both Polish and English.

Responsibilities:

• Respond to customer inquiries via email, chat, and phone in Polish and English.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues in a timely manner.
• Maintain a professional and empathetic attitude while interacting with customers.
• Escalate complex issues to the appropriate team when necessary.
• Document interactions and resolutions in the company CRM system.

Requirements:

• Proficiency in Polish (B2) and English (B2) (both written and spoken).
• Strong communication and problem-solving skills.
• Ability to work independently and manage time effectively.
• Basic computer literacy and familiarity with CRM tools is a plus.
• Availability to work Monday to Saturday with rotational days off.

What We Offer:

• Competitive salary
• Comprehensive 2-week training program to set you up for success.
• Flexible working environment with the option to work from home.
• Opportunity to develop your skills in a supportive and dynamic team.

Additional Information:

• No relocation support provided.
• Candidates must already reside in Bulgaria.