Portfolio Manager -CRM+CSM

Role: Portfolio Manager – CRM + CSM

Location: can be REMOTE

Only W2 Candidates NO C2C

Experience: 10+ years overall experience with a minimum of 3+ years in ServiceNow product/portfolio management.

Required Skills:

• ServiceNow CRM and Customer Service Management (CSM)

• Product and Portfolio Management

• Solution Accelerator Development

• Roadmap Planning and Stakeholder Management

• ServiceNow Platform Expertise

Key Responsibilities:

• Own the end-to-end lifecycle of ServiceNow CRM and CSM solutions, from ideation through retirement.

• Define product strategy, roadmap, and adoption plans aligned to business objectives.

• Design, develop, and maintain reusable accelerators and solution offerings within CRM and CSM domains.

• Collaborate with business stakeholders, architects, engineering teams, and product organizations.

• Drive adoption, customer satisfaction, portfolio performance, and continuous improvement initiatives.

• Provide subject matter expertise in ServiceNow CRM and CSM solutions.

Certifications:

• ServiceNow CSA (mandatory)

• CIS-CSM or relevant CIS certification preferred