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Portuguese Speaking Customer Service for Fashion & Luxury Brand in Greece

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

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Job Description - Portuguese Speaking Customer Service for Fashion & Luxury Brand in Greece

Mercier Consultancy MD is delighted to offer an opportunity for Portuguese Speaking Customer Service Representatives for a prestigious Fashion & Luxury Brand based in Greece. This exciting role is ideal for individuals who are passionate about fashion and luxury goods, and who excel at providing top-tier customer service. As a customer service representative, you will assist clients by answering inquiries and offering support in Portuguese, ensuring a premium shopping experience.


Key Responsibilities

  • Manage customer inquiries related to luxury fashion products, order status, and brand services via phone, email, and chat in Portuguese.
  • Provide detailed information about products, including materials, size guides, and styling advice.
  • Assist customers with order processing, returns, exchanges, and any related service inquiries.
  • Resolve any customer complaints or issues promptly while maintaining a high level of satisfaction.
  • Document customer interactions accurately in the CRM system and follow up as needed.
  • Collaborate with internal teams to ensure a seamless service experience for clients.
  • Stay informed on the latest fashion trends and brand collections to provide knowledgeable assistance.
  • Fluency in Portuguese (both written and spoken) is essential; knowledge of English and/or Greek is a plus.
  • Experience in customer service, ideally within the fashion or luxury goods sector.
  • Exceptional communication and interpersonal skills, with a focus on delivering an outstanding customer experience.
  • Strong problem-solving abilities and a keen attention to detail.
  • Ability to manage multiple inquiries and prioritize effectively in a fast-paced environment.
  • Familiarity with customer relationship management (CRM) software and office applications is desirable.
  • Availability to work flexible hours, including evenings and weekends as necessary.
  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...
Original job Portuguese Speaking Customer Service for Fashion & Luxury Brand in Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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