Portuguese Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

Mercier Consultancy MD is seeking a Portuguese Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support. This position offers an exciting opportunity for Portuguese speakers to work in a vibrant, multicultural environment and deliver excellent customer service.

Key Responsibilities

• Provide exceptional customer service to Portuguese-speaking clients through phone, email, and chat.
• Efficiently address and resolve customer inquiries to ensure high satisfaction levels.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate with internal teams to resolve complex issues and improve customer experiences.
• Stay informed about products, services, and company policies to provide accurate information.
• Contribute suggestions to enhance customer service processes and overall experience.

• Fluency in Portuguese (both written and spoken) is mandatory; proficiency in English is a plus.
• Previous customer service or customer solutions experience is preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a customer-focused approach.
• Ability to work efficiently both independently and within a team in a fast-paced environment.
• Willingness to relocate to Sofia supported by paid relocation.
• Adaptability and openness to working in a multicultural setting.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...