Product Support & Data Solutions Specialist

About Us:

We are a remote first company and we redefine how the world captures and analyzes geospatial data. Through precision-driven technology, advanced photogrammetry, and a customer-first approach, we empower global leaders in mining, construction, and energy to make faster, smarter decisions. If you're passionate about data integrity, solving complex technical challenges, and supporting mission-critical operations, we invite you to join our team.

What you'll do:
You will serve as a frontline expert in delivering world-class support and high-accuracy geospatial data products to enterprise clients. This role blends customer advocacy, data processing, and problem-solving in a fast-paced, high-impact environment. You’ll work closely with our technical, product, and operations teams to ensure every interaction adds measurable value.

• Accurately identify and address any issues or questions customers may have when using the client’s products to plan, fly, process, or analyze their data and escalate to internal groups as needed


• Educate and empower users so that they become better end-users and leave with a positive feeling after each support interaction


• Create and maintain documentations that answer FAQs


• Identify common end-user challenges to suggest better solutions


• Own the generation, troubleshooting, and ultimate delivery of pristine geospatial data products (orthophotos, point clouds, contour maps, DSM, etc.) to customers


• Process imagery data using the client’s photogrammetry technology and tools


• Ensure delivered data products meet end-user requirements and SLA, including troubleshooting and providing reports and analyses for any data products that do not meet requirements


• Assist in keeping the data processing pipeline running like a well-oiled machine, delivering products on target and on time
  

What we are looking for:

• Bachelor’s Degree in Geodetic Engineering or any related course


• Fluent oral and written communication skills in English, you are comfortable using technical jargons and you are able to communicate solutions in easy-to-understand terms


• Strong problem solving and analytical skills to troubleshoot, replicate, and escalate issues as needed


• You are a customer solution driven person, you are able to create rapport and communicate with diplomacy, tact, and poise


• Team-first attitude, self-starter approach


• Candidates must be amenable to working in shifting schedule
  

Awesome to have:

•  1+ years of experience using other photogrammetry and GIS tools, such as Pix4D, Agisoft, Global Mapper, QGIS, ArcGIS, etc.


• 1+ years of experience in troubleshooting data processing issues in automated data processing pipelines (not specific to image processing)


• 1+ year of experience with databases, preferably MySQL


• 1+ year experience providing direct technical resolutions