Product Support Specialist (with developer-level skill)

About the Company:
Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and costeffective outsourcing solutions.

Different brands use Aidey’s diverse services, which include Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, ecommerce, hospitality, and services industries use Aidey’s services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the Client:
The Client's company is designed to optimize shopper experiences to increase conversion rate, AOV & revenue. With our app seamlessly integrated into Shopify, BigCommerce, Magento, and WooCommerce, the client's company delivers AI-Search, Collection filters, Merchandising, Personalization, Similar Styles, and Complete-the-Look.

About the Position:
We're looking for a Product Support Specialist to answer support tickets and guide customers through the platform.

• OPEN TO FRESH GRADUATES
• Respond to customer inquiries and resolve issues via email (Zendesk) in a timely and professional manner

• Identify and troubleshoot technical issues, escalating complex problems to appropriate teams (in R&D)

• Collaborate with development teams to resolve issues and implement solutions

• Continuously learn about our product

• Excellent English communication skills: verbal, written, and reading is a MUST

• Knowledge of CSS, HTML, and JavaScript is a MUST

• Previous experience in customer service, technical support, or a related field is an ADVANTAGE

• Knowledge of Shopify is an ADVANTAGE

• Experience with Zendesk is an ADVANTAGE

• Excellent problem-solving skills

• Strong attention to detail and ability to manage multiple tasks simultaneously

• Fully remote, long-term opportunity
• Work directly with US-based teams
• Stable full-time schedule
• Clear processes and structured work
• Opportunity to grow into higher-level roles