Professional Billing Patient Account Representative

Westerkamp Group, LLC is an Accounts Receivable Management company focused on hospital and professional billing and collections. We are currently seeking a Professional Billing Patient Account Representative in our Lisle, IL office to provide third-party Professional follow-up, billing, and re-billing services to our clients.    Job Description:   The experienced Professional Billing Patient Account Representative will work as a member of our Client Team to support the efficient collection of professional claims for our Hospital clients. This full-time position will have standard work hours from 8:00am to 4:30pm Monday through Friday. The is a hybrid position with the opportunity to become fully remote.   Primary Duties and Responsibilities:

• Contact third party payers to verify eligibility, obtain claim status and take steps to properly resolve CMS 1500/837P claims


• Utilize the various internal and online follow up tools provided by Westerkamp Group, LLC and our clients to resolve accounts  


• Critically analyzing account balances, Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), denial reason codes (CARC), and remittance advice remark codes (RARC) on CMS-1500 /837P claim forms to determine the root cause of denials


• Maintain work queues and track trends that can be escalated to management


• Clearly notate accounts per Westerkamp Group or client specific standards


• Review paper correspondence and take necessary action to resolve insurance payer requests.


• Analyze and submit cash posting payment and contractual adjustment errors


• Ability to adhere to strict compliance guidelines related to HIPAA

Qualifications:

• Self-motivated and ability to work well within a team and independently


• Strong attention to detail


• Excellent telephone and written communication skills


• Ability to work with multiple patient accounting and billing systems


• Willingness to learn new application systems and unique billing and collection requirements of our client


• Proficiency in computer skill


• Teamwork and a positive attitude


• Motivated to learn and adapt to changing environments and multiple projects

 Education and Experience:

• High School Diploma or GED equivalent


• Epic PB collections and follow-up experience preferred


• Hospital Billing


• Professional Billing

Pay Range: $18 – $27/ hour (depending on experience) Benefits: Comprehensive package including health, dental, vision, 401K, and paid time off

Equal Opportunity & Accommodations

Westerkamp Group, LLC, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, disability, age, veteran status, or any other legally protected status.

If you need a reasonable accommodation during any stage of the application or interview process, please contact [email protected] or call 985-655-0300.