Program Assistant

Salary :

$20 - 23 hourly

Company : Career Pathways Consulting

Job Type : Full Time

Remote / Work from Home

Job Description - Program Assistant

This job is being posted by Career Pathways Consulting (CPC) on behalf of their client, Inspire Inc.

Inspire Inc. is a personal growth company incorporated in 2001 by Valorie Burton. It is the overarching company of two divisions: Valorie Burton Unlimited and The Coaching and Positive Psychology (CaPP) Institute.
The Valorie Burton division originates with the work and calling of founder Valorie Burton, author, certified personal and executive coach, life strategist and international speaker. She connects with audiences through the power of stories supported by the power of research and education in the cutting-edge field applied positive psychology.

Valorie’s individual services led to the creation of The CaPP Institute™. Founded in 2010, CaPP provides research-based coach training and certification. CaPP has multiple programs that serve coaches around the world.

The Coaching and Positive Psychology (CaPP) Institute™ equips established and aspiring coaches with the educational and foundational tools to become exceptional in their field, whether in individual practice or in a corporate setting leading and developing teams. CaPP provides clients with the proper training to help individuals achieve specific goals, such as maximizing their career, improving relationships, overcoming fear, and achieving personal dreams. CaPP focuses and filters our materials through the field of positive psychology giving coaches the power to better understand and adapt to clients needs.

POSITION OVERVIEW
The Program Assistant is a full-time role responsible for supporting the execution, administration, and coordination of CaPP Institute programs and related content activities.

This role blends program administration, participant support, and social media execution to ensure a smooth participant experience, consistent communication, and strong operational follow-through. The Program Assistant works closely with Program Managers, Marketing, and Operations to support delivery excellence across CaPP programs.

This position is execution-focused and does not own program strategy, marketing strategy, or enrollment targets.

ABOUT THE ROLE
You will be responsible for the following:

Program & Administrative Support

Serve as an initial point of contact for participant and general inquiries submitted through website forms and inboxes
Monitor the CaPP inbox and route messages or action items to the appropriate team member
Respond to general questions regarding program details, schedules, and logistics
Track attendance for required sessions and quarterly meetings via Zoom
Review participant materials to support timely confirmation of submissions to include homework, coursework and graduation materials.
Support certificate creation and distribution
Assist with scheduling interest calls and follow-ups
Support LearnWorlds updates, participant access needs, and basic troubleshooting
Maintain a customer database and ensure accurate and up-to-date records
Maintain organized documentation related to accreditation, policies, and procedures
Provide logistical and administrative support during live programs and training sessions
Collaborate with team members to address customer concerns and improve the overall customer experience

Social Media Execution & Community Support

Execute day-to-day social media posting for CaPP Institute
Schedule and publish content across Instagram, Facebook, LinkedIn, YouTube and other platforms as needed
Maintain consistent posting cadence aligned with content calendars, launches, and events
Ensure all CaPP posts are professional/educational and on brand/voice
Adapt existing long-form content (podcasts, talks, emails, blogs) into short-form social content
Monitor daily comments, direct messages, and mentions and respond in a timely, warm, on-brand and professional manner for primary groups (but not limited to): Facebook (Page + Graduate Group), Instagram, LinkedIn (Primary Driver), and YouTube
Escalate sensitive inquiries, coaching questions, or enrollment-related messages to appropriate team members

Marketing & Content Coordination

Support basic website or content updates as requested
Execute from existing content plans, briefs, and brand guidelines
Coordinate with Marketing and Program Managers on content timing and priorities
Submit requests for graphics, video edits, and creative assets
Maintain organized content calendars and asset libraries

Collaboration & Reporting

Track basic engagement and participation metrics as requested
Monitor audience sentiment and flag trends or concerns
Collaborate across Program, Marketing, and Operations teams to ensure timely follow-through

ABOUT YOU

You consistently represent the company in a professional, warm, and engaging manner
You are highly organized and detail-oriented
You are comfortable managing multiple tasks in a dynamic environment
You communicate clearly and effectively, both written and verbal
You are proactive, solution-oriented, and take direction well
You enjoy supporting work centered on personal growth, education, and development

REQUIRED QUALIFICATIONS + KNOWLEDGE

Minimum of 2 years of experience in administrative support, program coordination, social media execution, or marketing coordination
Strong written and verbal communication skills
Strong organizational and time-management skills
Comfort working with Zoom, Google Workspace, and social scheduling tools
Familiarity with learning management systems, CRMs, or similar platforms preferred
Experience supporting online programs, events, or communities preferred
Basic experience with Canva or simple video editing tools
Familiarity with online and virtual training
Experience using MS Office, Google Workspace and Dropbox
Experience updating content on social media platforms including Facebook, Instagram and LinkedIn
Knowledge of Learnworlds, Keap and Monday or similar systems is preferred

JOB DETAILS
The position is full-time, 36 hours per week during regular business hours, Monday -Thursday, 8:30-5 pm EST and Fridays 8:30-1 pm EST. The successful applicant should be able to work weekends 4x a year to accommodate the CTI program.
The position is based in Atlanta, GA and the ideal candidate will be within a 1-hour commutable distance.

The position is primarily remote but will be required to work in the office occasionally.

Benefits include a medical insurance stipend, a 401k plan, ten PTO days per year and paid holidays.

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Program Assistant

Job Description - Program Assistant

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