Programs and Business Operations Lead, Cities

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth. 

The Difference You Will Make:

As a Programs and Business Operations Lead, you will bring specialized experience in regulatory operations, and the ability to develop and execute strategies to advise and guide cross-functional teams across geographies based on trends and observations to continuously evolve our long term strategy. You will lead with influence, build structure through ambiguity, and deliver innovation that enables scalable, elegant solutions.

You will align the functions operating globally behind common objectives and work with other teams in the organization of cross border projects. You should be comfortable developing operational programs and processes, have experience navigating complex regulatory environments, and possess a keen eye for quality/detail that inspires the teams and individuals you work with to exceed expectations.  

A Typical Day: 

• Lead the strategic development and execution of highly scalable programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.


• Build and maintain program management frameworks that ensure measurable outcomes, sustainable operations, and readiness to meet evolving legal requirements while ensuring Airbnb’s obligations are met with excellence.


• Translate emerging regulatory trends, data, and cross-functional inputs into actionable business strategies for senior leadership. 


• Influence cross-functional roadmaps and corporate strategy through deep expertise in regulatory frameworks.


• Drive high-impact strategic projects aimed at enhancing efficiency and effectiveness while also aligning with broader business goals.


• Analyze data to identify trends, surface anomalies, and perform the necessary investigation

Your Expertise:

• 10+ years of experience in regulatory operations, legal/policy compliance, consulting, project management, or related fields, with a strong ability to leverage data and patterns to scale programs effectively.


• Ability to navigate ambiguity and lead multiple projects in a fast-paced and complex regulatory environment.


• Experience building scalable technical solutions and processes to mitigate risks. 


• Experience designing and operationalizing regulatory workflows.


• Exceptional communication skills, with the ability to articulate complex information as applicable and required for varied audiences.


• Comfortable and skilled at regularly interfacing with, influencing and being a thought partner to senior management to inform strategy and decision-making, yielding positive outcomes.


• Strong stakeholder management and influencing skills, with a track record of aligning cross-functional teams to achieve business objectives.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.