Project Assistant - Level III - Sales

We are looking for a talented Project Assistant to join our team specializing in Sales for our Distribution Business in Role is remotely (located anywhere in the United States)

In this role, you will make an impact in the following ways: 

• Function as single-point-of-contact for assigned Transit customer accounts for CSSNA on highway, managing the entire daily bids / RFQ bidding cycle to ensure bids are located, processed, and submitted on time.


• Gathers bids W/L data, analyze results, and summarize recommend actions to leadership


• Create and run bidding analytical dashboard and reports from appropriate databases.


• Manage assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations


• Manage logistical needs to ensure orders are shipped to agreed deadline


• Support leadership to create daily bids process with defined role clarity


• Collaborate closely with branch operations personnel upon bids award to ensure orders are fulfilled to meet all customer specific requirements 


• Escalate needs to leadership and adjacent functions


• Resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices


• Own and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices


• Provide timely and informative responses to meet requirements for Service Level Agreements


• Prepare and distribute standard and customized internal and customer reports


• Participate in process improvement projects


• Provide accurate documentation and continual communication to customers and key stakeholders throughout the daily bids / RFQ bidding cycle process


• Support Customer Order Management process and Branch Parts department goals and initiatives to function as a more productive customer support organization


• Utilize CSSNA order entry and management systems to manage bids (BMS)

To be successful in this role you will need the following: 

• Knowledge of and past experience using Cummins Business Management System (BMS) in an Operations capacity, preferably in Parts Management
• Experience working with Branch Operations and a general understanding of their roles and responsibilities
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives results - Consistently achieving results, even under tough circumstances.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
• Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience
• Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
• Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Experience in creating Power BI Dashboards / Power Apps and conducting data analysis to guage process trends and KPIs.
  
  Education, Licenses, Certifications: 
  High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
  
  College or equivalent degree preferred.
  This position may require licensing for compliance with export controls or sanctions regulations. 
  
  Experience: 
  Requires significant relevant work experience or specialized skills obtained through training or on-the-job experience.

The Daily Bids Administrator manages the end-to-end quoting and order fulfillment process for assigned Transit customer accounts, ensuring timely and accurate responses to daily bid requests and customer requirements. This role coordinates closely with branch operations and internal stakeholders to convert awarded bids into successfully fulfilled orders, resolve customer issues, and maintain a high level of customer support. The position also supports bid performance reporting, data analysis, and continuous process improvement to strengthen operational efficiency and customer satisfaction. Additional headcount is needed to support continued Daily Bids growth, maintain service levels, and expand the team's capacity to capture incremental parts revenue.

Daily Bids Admin – On Highway Business