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Who we are
Kontakt.io is the market leader in Intelligent Orchestration of Care Operations, helping hospitals cut waste, reduce costs, and improve patient experiences. Our AI- and RTLS-powered platform unifies data across systems, automates workflows, and orchestrates staff, equipment, and patient flow in real time—delivering up to a 2% EBITDA margin uplift for hospitals. We’re deployed system-wide at hundreds of hospitals (including HCA systemwide). We’re on a path to $100M ARR, doubling revenue year over year, after raising $50M from Goldman Sachs in 2024. Team of 140, HQ in NYC.
Why this role
You’ll be the boots-on-the-ground owner for hospital deployments of Kontakt.io solutions—coordinating site readiness, installation crews, hospital IT, and vendors to turn SOWs into live, stable systems that deliver measurable outcomes.
What you’ll do
- Plan deployments end-to-end: create detailed site plans, milestones, dependencies, and checklists.
- Run the field rhythm: lead daily/weekly standups with contractors, facilities/biomed, and hospital IT; unblock tasks and drive decisions on site.
- Site readiness & installs: coordinate surveys, placement, cabling/low-voltage, mounting, labeling, and inventory; ensure EHS compliance and access/permits.
- Field readiness: pre-stage devices, execute commissioning/functional tests, document results, and manage punch lists to closure.
- Risk & change control: surface issues early, and manage change orders within SOW.Documentation & handover: produce as-builts, acceptance criteria/results, and clean handoffs to Support/CSM; run the 30–60–90 day stabilization checklist.
- Vendors & budgets: coordinate third-party installers and OEMs to SLAs; track actuals vs. plan to protect PS margin.
You’ll thrive here if you
- Like being on site, solving real-world blockers quickly and safely.
- Keep work highly organized (lists, logs, labels) and communicate crisply.
- Are hands-on and high-agency—comfortable coordinating crews and moving hardware.
- Treat time, cost, scope, and safety as non-negotiables.
Must-haves
- 3–5+ years managing field deployments or customer implementations (IoT/RTLS, or enterprise software).
- Healthcare delivery environment experience (facilities, biomed, infection control, EHS).
- Strong contractor/vendor coordination and multi-site scheduling experience.
- RTLS/BLE/IoT deployments, device commissioning, and RMA/inventory processes.
- Solid project tooling: Zendesk, Wrike
- Excellent written/verbal communication; clean checklists, acceptance docs, and status notes.
- Ability to travel frequently to hospital sites.
Nice-to-haves
- Reading floor plans and creating as-builts (Visio/CAD/Bluebeam).
- Certifications: PMP/PRINCE2, OSHA-10/30, BICSI, Prosci (or similar).
How we work
- IC ownership: outcomes over activities; clear scope, gates, and acceptance.
- Decision speed: explicit owners, decision logs, and 24h escalation when blocked.
- Enterprise-grade delivery: change control, QA, and rollback plans on every cutover.
- Vendor accountability: SLAs, scorecards, and documented acceptance at each gate.
- Two clocks, one plan: we align project schedules with clinical realities; patient care comes first.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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