Provider Engagement Supervisor (1)

Please note the application deadline is EOD February 13th, 2026

Location: Remote - candidates must reside in North Carolina

Position Purpose: Reporting to the Area Manager, Provider Engagement, the Supervisor, Provider Engagement will lead team members who serve as a liaison between the health plan and network providers, community partners and other stakeholders. This position is responsible for adding value to the network and plan through building and maintaining strong relationships with network providers and serving as a resource and support mechanism to promote the quadruple aim. As a key-member of a cross-functional, dynamic team, the Supervisor. Provider Engagement Administrator will serve as a key driver in supporting the Provider Engagement goals of satisfaction, improved performance, advocacy and move to value.

The Provider Engagement Supervisor is responsible for leading and supporting the Provider Engagement team in strengthening relationships with participating network providers and advancing organizational goals related to quality, satisfaction, advocacy, and value-based care. This role adds strategic and operational value to both the provider network and the health plan by ensuring consistent outreach, education, and performance improvement initiatives are effectively executed.

Key Responsibilities

• Be the role model: Exemplify leadership, remain positive, supportive, and available to your team, your peers and your leadership team as needed, expect the same in return from them.

• Supervise, coach, and develop Provider Engagement Administrators to ensure high performance and professional growth.

• Work with your team to ensure their individual understanding of performance expectations (including but not limited to email, call response times w/providers following SOP, when to escalate a concern, how to escalate and follow up, how to manage a provider conflict, professional meeting management, presentation (includes: appearance, conduct and communication), use of company benefits and external team supports (HR, Provider Education, Medical Policy, etc)

• Serve as a liaison between the Provider, the health plan, and others, in support of your team and department. Also, as needed or requested by your staff, mgmt., or the provider themselves to assist with issue resolution or escalation as needed. Serve as an escalation point and resource for provider concerns, inquiries, and complex issues and escalating to Provider Experience Area Manager accordingly.

• Cross communicate with other PX Team Supervisors to identify developing trends, concerns, etc. (internally and externally) and share with leadership proactively

• Provide monthly report to manager recapping team performance

• Conduct regular 1:1 meetings, performance evaluations (KPI’s), and coaching sessions.

• Support onboarding and ongoing education of staff to maintain process consistency and role mastery.

• Foster a culture of collaboration, accountability, and proactive problem-solving.

• Provider Relationship Management: Ensure that the PE team builds and maintains strong, trust-based relationships with network providers and practice staff.

• Promote positive provider experiences through timely follow-up, responsiveness, and solution-oriented communication.

• Outreach, Education, & Engagement

• Drive structured outreach initiatives aligned with organizational priorities and regulatory requirements.

• Deliver and coordinate provider education on topics such as:

  • Quality improvement and HEDIS measures

  • Risk adjustment and documentation best practices and promotion of COC+ agendas

  • Access and availability standards

  • Telehealth and service delivery optimization

  • Value-based care and performance programs

• Ensure outreach efforts are tracked, documented, and measurable.

• Performance & Quality Improvement Outreaches and Education

• Support initiatives that improve provider satisfaction scores, quality metrics, and risk adjustment outcomes.

• Collaborate with internal teams including Quality, Risk Adjustment, Network Management, and Operations.

• Utilize dashboards, reporting tools, and performance data to identify trends, gaps, and opportunities.

• Advocacy & Value-Based Care Support

• Educate and Encourage adoption of value-based care strategies and performance programs.

• Ensure that the PE team supports providers in understanding incentives, reporting requirements, and improvement pathways.

• Operational Excellence

• Ensure the PE team maintains accurate documentation of provider interactions and outreach activities within designated systems.

• Ensure compliance with internal policies, SOPs, and external regulatory standards.

• Participate in strategic planning, cross-functional meetings, and integration initiatives as assigned

Preferred Qualifications

• Bachelor’s degree in related field preferred; or equivalent experience

• 3+ years of project management, provider relations, health care operations, or medical management.

• Experience in Managed Healthcare or Medicaid/Medicare industry preferred.

• Strong leadership skills with experience in team expansion and development.

• Ability to serve as an empathetic leader (actively listens and problem solves when team member struggles arise) while maintaining a high bar of growth and performance for the team.

• Proficiency with all Microsoft Office applications, especially Excel, Teams, and Outlook.

• Excellent communication skills (including grammar, spelling, tone, and body language), enthusiasm, and the ability to engage with an audience

• Ability to work collaboratively with staff and contractors at all levels.

• Well-developed organizational skills and attention to detail

• Strategic thinking and business insight for identifying and capitalizing on growth and performance improvement opportunities.

• Ability to handle multiple tasks at a time in a fast-paced environment as an example to your team

• Willingness to dig in and problem solve, then put a plan into action and see it through completion

• Reliable high speed internet connection and the ability to work effectively independently from a home office (this role requires candidates to be located in North Carolina but is primarily remote).

• Current state driver’s license

CCHN Benefits

We offer a comprehensive benefits plan to help you care for you and your family's wellbeing:

• Medical, Dental, and Vision insurance plan offerings with a portion of premiums covered by CCHN (HSA and FSA eligible plans available!)

• Short/Long Term Disability and Supplemental Life Insurance included, as well as add-on options

• Annual wellness reimbursement

• 401k with company match

• Paid parental leave

• Paid time off

Carolina Complete Health Network is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.