Provider Relations Representative - Sugar Land, TX

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Others may be assigned.

• Strategically develops and manages long-term relationships with primary care providers, specialists, and practice administrators across the Houston area.
• Serves as a subject matter representative of IES’s emergency department technology platform, delivering clear, consultative communication to external providers regarding its features, benefits, and integration with outpatient care.
• Plans and executes targeted outreach strategies, including in-person visits and ongoing communication with external provider offices, to promote awareness, assess impact, and gather feedback on the transmission technolgy's value.
• Designs and maintains reporting mechanisms to document outreach activities, synthesize provider feedback, and deliver actionable insights to internal teams for service enhancement and operational improvement.
• Collaborates cross-functionally with internal clinical, operational, and technology teams to ensure accurate, up-to-date knowledge of service offerings, workflow updates, and implementation best practices.
• Identifies, prioritizes, and manages outreach to new provider targets based on strategic territory development goals, utilizing independent judgment to determine appropriate engagement approaches, educational content, and follow-up schedules.

QUALIFICATIONS

Knowledge, Skills, Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong verbal and written communication skills, with ability to build rapport across clinical and administrative settings
• High level of professionalism, discretion, and independent judgment.
• Organized and self-directed, able to manage a field-based schedule and report activity reliably
• Strong problem-solving and follow-up skills; able to resolve issues with tact and persistence.
• Comfortable learning new technology and explaining tech-enabled workflows to providers and staff

Education / Experience:  Include minimum education, technical training, and/or experience preferred to perform the job.

Required:

• 3–5 years of experience in provider relations, practice outreach, healthcare sales, or account management.
• Demonstrated experience in a field-based role or one requiring regular external communication.

Preferred:

• Bachelor's degree in Healthcare Administration, Business Administration, or related field.
• Familiarity with EMRs, care coordination tools, or patient referral workflows

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk, hear, and communicate clearly in person and over the phone
• Frequently required to sit, stand, walk, use hands to type, handle materials, and reach with arms
• Ability to perform standard office tasks including prolonged computer use, light filing, and occasional lifting of items up to 25 pounds
• Requires frequent local travel by car to provider offices and partner sites across the Houston area
• Must maintain a valid driver’s license and the ability to operate a motor vehicle

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Combination of office-based work and frequent field visits to provider offices and clinics
• Occasional remote work as appropriate
• Noise level is typically low; field conditions may vary
   

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.