PSP Key Account Manager

Stay Group is an innovative marketing company building and scaling products in the iGaming and entertainment industry.

We are looking for a Payment Operations Manager to drive PSP integrations and payment operations across our brands.

You will manage the full lifecycle of payment provider partnerships — from negotiations and compliance to integration, launch, and ongoing support — while working closely with Product, Finance, Compliance, and Technical teams to ensure efficient and scalable payment solutions.

Responsibilities

• Manage the full PSP integration lifecycle: from introduction and commercial alignment to launch and post-integration monitoring.
• Coordinate with finance, legal, product, and IT teams to ensure smooth implementation processes.
• Maintain regular communication with payment providers regarding operational, technical, and commercial matters.
• Monitor payment performance metrics, conversion rates, tariffs, limits, and channel efficiency.
• Analyze payment data and provide actionable insights to improve performance.
• Handle operational requests and issue resolution with internal teams and external providers.
• Ensure accurate and up-to-date documentation in Confluence.
• Prepare reports and track implementation progress according to business requirements.
• Organize and participate in regular calls with internal stakeholders and PSP partners.

Requirements

• Strong understanding of payment systems, payment flows, and related performance metrics.
• Experience working with PSPs, payment operations, or fintech/payment products.
• Knowledge of payment processes from product, technical, operational, backend, and contractual perspectives.
• Strong analytical skills with the ability to identify trends and optimize payment performance.
• High level of self-organization and ownership.
• Upper-Intermediate English level (B2+) for communication with international partners.

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options.
• Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results.
• Corporate English speaking club: improve your English proficiency with regular practice and expert guidance.
• A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued.
• Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel.
• Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.