PSP Support Agent Junior

Overview:

SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.

Purpose of the Role:

Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.

Key Responsibilities:

• Process customer and payment system requests via the Jira helpdesk and email.

• Monitor and maintain the stability of payment systems.

• Work directly with payment systems.

• Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.

• Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).

• Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).

Required Experience:

• Higher or incomplete higher education (preferably with a technical background).

• English proficiency at B2 level or higher.

• Russian proficiency at C1 level or higher.

• Experience working with payment systems is preferred.

• Hands-on experience providing support via a helpdesk system is desirable.

• Background in technical support (1st or 2nd line) will be an advantage.

• Basic knowledge of web architecture will be a plus.

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events