Public Awareness Liaison

Position Description:

The Public Awareness Liaison is responsible for being an educational resource for all stakeholders involved in damage prevention or excavation work in the state of South Carolina. They are also responsible for assisting with online outreach, marketing initiatives, and community/industry events and must work closely with the content strategist in the development of graphics and educational videos.

The Public Awareness Liaison will generate prospective member leads and serve as a resource to stakeholders about SC811, the law, best practices, notice automation, positive response, and procedural changes.

Supervisory Responsibility: No

Job Responsibilities & Essential Functions:

• Assist with the development of new programs and develop and create presentations, graphics, and educational programs.


• Attend stakeholder and industry events that attract new members; engage and retain existing members and stakeholders; manage member relationships and act as liaison between member companies and SC811.


• Increase participation at Utility Coordinating meetings by building relationships through associations; educate the members of the Utility Coordinating meetings by offering presentations or other means of education.


• Educate all stakeholders about the law, best practices, call center policies, notice entry, portal/mobile ticket entry and any procedural changes by giving teleconferences, webinars, and on-site presentations.


• Maintain and track data related to community, educational events and outreach efforts in a timely manner utilizing designated software.


• Assist as needed with the graphic design, marketing, content creation/updates, and other Public Awareness activities that the Public Awareness Department executes.


• Adhere to company safety and property guidelines while operating company vehicle and utilizing company equipment.


• Maintain travel/event budget as set forth by the Executive Director.


• Lifting and carrying supplies and equipment as defined in SC811 Safety Manual.


• Give reports and information related to community education and membership as directed by management. Keep and report accurate data about community and educational events, as well as outreach efforts.


• Other duties as assigned.

Qualifications and Experience Required:

• Bachelor’s degree with three years’ work experience or equivalent combination of education and experience.


• Demonstrated public speaking and effective presentation skills.


• Knowledge of the SC Underground Facility Damage Prevention Act.


• Ability to quickly build rapport with a diverse population.


• Proficient in Microsoft Office Suite, Google Docs, and Social Media Platforms.


• Flexibility, this position requires some nights and weekends.


• Excellent written and verbal skills, attentive listening skills, open communications style, and strong presentation skills.


• Must have the ability to research and analyze.


• Must reside within the state of South Carolina.


• Must possess (and maintain) a valid South Carolina driver's license.

Preferred Skills:

• Five years previous experience in a related field or industry, such as business, communications, marketing, excavation, utility work or other related fields with supervisor experience.

Work Environment and Physical Demands:

• Work is performed in a standard office setting or remote home office setting.


• Sedentary work requiring the employee to remain in a seated or standing position for extended periods of time.


• Exerting up to 25 pounds of force occasionally to carry, lift, push, pull, or otherwise move objects. 


• Repetitive motion required of the hands, wrists, and fingers.


• Bending at the waist, kneeling, or crouching to set up trade show displays is required on a frequent basis.


• The employee must be able to communicate effectively, verbally and in writing.


• Close visual acuity is required to perform detailed data entry, data analysis, and similar essential functions.


• Extensive reading and communication via telephone and computer work on an ongoing basis.


• Ability to travel to meetings and other business events.