Quality Control Specialist

ABOUT US

Double A Solutions in Toledo, Ohio is a fun-loving and dynamic company that is passionate about making a difference in the world through innovative solutions. Our team is made up of bright, creative, and driven individuals who love what they do and are dedicated to making a positive impact in their communities.

At Double A Solutions, we believe that work should be enjoyable and fulfilling. That's why we foster a supportive, collaborative, and inclusive work environment where our employees can flourish and reach their full potential. We offer a flexible work schedule, competitive salary, and a range of benefits to ensure that our employees are taken care of and can enjoy a healthy work-life balance.

We are always on the lookout for new talent to join our team and help us continue to grow and make an impact. If you're looking for a company that values its employees and provides a fun, dynamic, and challenging work environment, then Double A Solutions is the place for you. We welcome applicants from all backgrounds and disciplines and are committed to creating a diverse and inclusive workplace.

So why wait? Join the Double A Solutions team today and become a part of something truly special. We can't wait to see what amazing things we can achieve together!

Learn more about us and our products here: https://www.doubleasolutions.net/portfolio/

Meet our team here: https://www.youtube.com/watch?v=M7XvJFiraa4

Position Summary 

The Quality Control Specialist is responsible for monitoring, evaluating, and improving the quality and compliance of outbound political calling campaigns. This role ensures that callers adhere to approved scripts, legal and regulatory requirements, campaign messaging standards, and professionalism expectations. The specialist plays a key role in maintaining message accuracy, data integrity, and voter experience across all calling programs. 

Key Responsibilities 

• Monitor and evaluate live and recorded political calls for quality, accuracy, and compliance 
• Ensure adherence to approved call scripts, talking points, and campaign messaging 
• Verify compliance with applicable federal, state, and local regulations (including TCPA and internal policies)
• Identify trends in call performance, compliance issues, and training gaps 
• Document call evaluations and provide detailed feedback to callers and supervisors 
• Partner with training and operations teams to recommend coaching or corrective actions 
• Audit voter data entry and disposition codes for accuracy and consistency 
• Escalate critical compliance or messaging issues promptly 
• Assist in updating quality standards and evaluation scorecards as campaigns evolve 

Qualifications 

• Previous experience in a call center, quality assurance, or compliance role (political calling experience preferred) 
• Strong attention to detail and ability to identify inconsistencies or errors 
• Excellent written and verbal communication skills 
• Familiarity with political campaigns, advocacy calling, or voter outreach preferred 
• Ability to interpret scripts, compliance rules, and campaign guidelines accurately 
• Proficiency with call monitoring systems, CRM platforms, or dialer software 
• Ability to remain objective, confidential, and professional in a fast-paced environment 

Skills & Competencies 

• Analytical and critical-thinking skills 
• Strong organizational and documentation abilities 
• Comfort delivering constructive feedback 
• Ability to manage multiple campaigns or projects simultaneously 
• Knowledge of compliance and quality assurance best practices 

Work Environment 

• Fast-paced, deadline-driven campaign setting 
• ​​​​​​​May require evening or weekend hours during peak campaign periods 
• Remote roles require reliable internet and a quiet workspace 

Equal Opportunity Statement 

Double A Solutions – Visible Trends is an equal opportunity employer and does not discriminate based on political affiliation, race, color, religion, sex, national origin, age, disability, or any other protected status.