Qualtrics Digital Implementation Specialist

We are seeking a Qualtrics Digital Implementation Specialist to join our team and support a leading global enterprise technology client. In this role, you will implement, configure, and optimize Qualtrics solutions that power enterprise Customer Experience (CX) programs.

The ideal candidate has strong hands-on experience with Qualtrics, a solid understanding of Customer Experience (CX) and Voice of Customer (VoC) programs, and enjoys working with both technical and business stakeholders to deliver impactful solutions.

Responsibilities

• Configure, implement, and optimize Qualtrics Digital Experience (DX) solutions.

• Deploy and manage website intercepts, digital feedback programs, and customer experience initiatives.

• Translate business requirements into scalable Qualtrics solutions.

• Perform QA testing, troubleshoot implementation issues, and ensure platform reliability.

• Collaborate with consultants, developers, and client stakeholders.

• Manage multiple implementation projects and timelines.

• Maintain implementation documentation and best practices.

• Bachelor's degree or equivalent experience.

• 3–5 years of hands-on Qualtrics implementation experience.

• Strong understanding of Customer Experience (CX) and Voice of Customer (VoC) programs.

• Experience with Qualtrics Digital, Website/App Feedback, or XM Platform.

• Working knowledge of HTML, CSS, and JavaScript.

• Strong project management and problem-solving skills.

• Excellent communication and stakeholder management abilities.

• Experience working in a consulting, agency, or enterprise environment is preferred.